Staff were helpful and friendly, pub was ok but definitely needs a make over

What a golden find this was, attending 90s Fest with my partner and booked this for Sunday night. The reviews were all good and it definitely didn't disappoint 😊 very helpful friendly staff, spotlessly clean room, with very comfy bed and lovely newly fitted bathroom and a top ceiling fan which was welcomed in yesterday's heat and a brilliant full English in the onsite cafe this morning. 🌟 🌟 🌟 🌟 🌟 From me and will definitely stay here again Thanks Guys Big Lad 💪

Nice clean rooms /showers and the staff polite and friendly.

Great staff. Good atmosphere very welcoming in every aspect

Yes, and friendly staff

Room was clean and provided us with everything we needed. Food was good and reasonably priced.

Location was ideal for a gig at the Utilita Arena. Easy to get to via the tram. Room and beds were very comfortable. Breakfast was cracking, pub was friendly and great atmosphere in the evening. Staff were lovely. Would stay here again.

Enjoyed the stay, decent pub with helpful and pleasant staff. Was able to securely park the car for £5. Only complaints were, the shower tray filled with water on showering as the drain must be partially blocked, the hairdryer and kettle didn’t work.

Clean room great staff. Bar fantastic location great. Really good thank you xx

Clean rooms and polite staff, very welcoming

The downstairs is a proper pub. Very friendly, especially the dog. £5 to park my motorbike at the back in a locked area excellent value.

Our room was very clean (bathroom appeared to be newly remodeled) and the staff were courteous and helpful. Bus stop to city center was steps from the front of the hotel and it was an easy 15-minute walk to Utilita Arena.

Good

Booking hadn’t come through to the hotel so no room was available straightaway had to wait almost an hour to be sorted even though we paid in full and had the receipt to prove this. We were left to one side while others kept coming in and being shown to their rooms. We were then offered a room in the apartments where one staff member wouldn’t show us because of the access and once there we know why .on going into the room it was unacceptable it had a very strop smell of cigarette smoke, so off we went again for another wait we were finally offered a room on the very top floor which wasn’t the best.

We stayed at don valley hotel because we were picking our son up to bring back to Carlisle we had a drink in the bar and everyone was so friendly and welcoming we met a few regulars Nev what a lovely bloke we spent a few hours talking to him and learning a thing or two and even got us to buy a bottle of the famous Hendersons relish from behind the bar to say we will be back is a definite yes absolutely cracking place and the car park was secure too

Clean room nice staff

Room is just terrible. The room was extremely small. The bed size was not appropriate for a couple was a full size only. Not even shampoo or soap, very , very poor. I do not recommend.

Great staff

The whole experience was poor. My wife was checking in late at night, should have been a smooth experience but she was pressurised to show driving licence as a form of ID when just the booking confirmation should have sufficed. There was karaoke until the early hours (its a pub so some noise is expected but it wasn't clear on the booking page). Biggest issue is that she just generally felt unsafe being there.

The staff were very friendly and welcoming. Check in was quick and smooth. Parking on site was tricky but manageable as very small. Was £5 extra on top to park on site. Room was decent. Although the double bed was quite small. Got very warm in the room at night even with window open. Definitely needs a fan in there. Was very loud outside with cars passing but expected with being on a main road. Deli bar cafe was lovely. Had a sausage sandwich for breakfast which was tasty and good prices. It was only about 10 minute walk to utilita arena and valley Centertainment which was ideal for us.