Excellent service!

Breakfast was amazing! Service was excellent!

My son and I had a wonderful week-long stay at Umbral in the Historic Center of CDMX. The property was well situated, right in the heart of the Historic Center, just blocks from the Cathedral so very convenient. Our room was spacious and very clean. The rooftop restaurant was lovely and the breakfast was delicious. The entire staff at the Umbral was so helpful and friendly - they made us feel incredibly welcome and they were very accommodating with any questions or requests we had.

Room was clean, pool area was clean. Location is close to everything. The hot tub was not warm enough. Overall everything was great!

The hotel staff were super friendly and helpful. They were also very polite and helpful about my pet.

Yes

Everything was really nice, especially the location.

la chambre était propre ,bien situe et le personnel courtois et attentionner ,

Bel emplacement . Le personnel est gentil . Endroit sécuritaire , il y a une gate le soir il faut sonner pour entrer . Grandes chambres avec belle salle de bain.

When I arrived I was stared at by a staff member behind the check-in counter who literally waved me off and refused to check me in despite doing nothing but staring hostility at me while I waited for someone else to help me; there was a loud party going on on my check-in day that could be heard throughout the entire hotel and ruined my first day; i was finally put in a room but it had a broken fridge, toilet, and shower; they said they provide daily housekeeping however I had to ask multiple times for this service; they also said they had a front desk 24/7 and during an emergency at night with the toilet that was clogged no one answered for nearly an hour and I also had to risk my safety to go down to the front desk where there was no one. No one answered on their whatsapp messaging for nearly an hour. I had to leave and request a refund for the unused days which they also hassled me about. Please remove this property from your website. It's disgusting.

El mecanismo para abrir la puerta de la habitacion esta muy apretado y hay que empujar con muchísima fuerza para abrir, ademas de que las dos hojas no son muy funcionales. La habitacion y baño estan muy bien equipados, el diseño del hotel es espectacular

Amabilidad del personal ubicación

Great stay and super friendly staff. This is a very welcoming space for queer people. The breakfast was probably the highlight as there was a lot of options and fresh food. The fruit and juice was great and we tried almost all of the items on the menu. We got the handicap room and it was spacious. There was one time a bug from likely the drain but we captured it and the cleaners took care of it. There also was a lot of mosquitoes randomly but i’m not sure if that was just for our room. Other than that, the room was clean and comfortable. We will be back the next time we come!

The hotel is amazing, excellent location within colonial. Staff was courteous. The only thing is our room ac was not working and they provided us with an electric fan which is fine. Will definitely come back

The Hotel rooms are nice, so is the ambience and it is very well located. We were disappointed with the responsiveness of their staff when water stopped in our room - the faucet was broken, which we complained about in the morning, late at night after we returned we discovered the water had been turned off, and they had not bothered informing us, and the bathroom was in ugly shape we could not even use it. After I complained they assigned us another complimentary room. We traveled locally for the next two days, when returning I called to check and they still had not taken care of it and told me over the phone they will assign us another room, they didn’t even bother letting us know proactively!! After we reached hotel late at night and tried to get the key to the new room we were informed that they took care of the water situation after I called. We didn’t have any other complaints but this experience was a shock and very disappointing service from a Curio collection hotel.

I loved every about this hotel except the restaurant was closed for private dinner - otherwise 10/10

All the staff was amazing

Everything was great, but I will say that it can get quite noisy early on, and there is a ton of traffic out front in the late afternoon and evening. So be prepared if you’re planning on taking Ubers to and from the hotel.

Lage

Only stayed for one night but we were made to feel so welcome; the facilities and room were amazing, especially the shower!! Rooftop bar and restaurant were great also. Would 100% stay again!