Like staying in a retirement home where it hasn't been updated in 40 years. Smelt like a care home. Clearly not renovated in many years. Steam room out of order, spa bath did not work, changing rooms were soaking wet and dirty. Half the lockers did not work. Hotel left a note to say you would have pay additional fees if you did not clean the room after use... not what I expected when I booked an apartment in a spa hotel.

Peaceful and quiet setting I stayed Mon-Fri so can't speak for the busier periods but massive grounds well maintained with extremely attentive, caring and friendly staff members including the Tudor bar staff which were very welcoming upon every visit well done. My room was clean and tidy if in need of an update such a shame because the room had such an outstanding view it could be so much more. Still I had a fantastic 5day stay thank you.

This property is outdated and old fashioned, needing prompt refurbishment. Location was great for the ferry and bus tour and i cannot comment on the hotel or all the self catering units. However if you are given one of rhe cottages, be prepared to step back intot 1940s. Our had a leak which was luckily fixed promptly but was definitely not a 4 star accommodation.

We were wowed by the size of the accommodation, but the furnishings and decor was very dated (1980s). In addition the carpet was very unclean which made us worry what else was not clean. It was almost impossible to use the oven as all the temperature markings and oven settings has worn off. We guessed. The property could be really amazing with a bit of updating and thorough cleaning. The leisure facilities were nice and not nearly as rundown as the block we were in.

We stayed in west court cottage and it had all amenities. Oven, microwave, dishwasher and pots/pans. It could benefit from more cleaning and refurbishment. Not sure if the style was meant to be retro but I would like a new carpet, curtains and bed cover. The inside pool was not bad. BEDBUGS were an issue. They had a feast on me and my family.

Difficult to know what to say. Apartment spacious, excellent amenities, very clean but unfortunately in dire need of a refurbishment. Dingy walls, yellow chipped paintwork, double glazed units blown, kitchen plinth kept falling down on my feet. If you can see by the tired look of the place you can’t beat it. Staff always friendly and helpful, great position next to ferry but too far out of town for us. Having said all this I would stay there again

Location was great and loved that we had our own apartment which was good value. However, during our stay, there were a couple of prom events that we weren’t informed about. When queried, the response was an email was sent, which I never received as I booked through a third party. I would have expected a better notification for the guests staying there, such as possibly a notice at the front desk. The hotel manager, was in the lobby one evening, where his guests were staying and instead of asking the guest how their stay was, or the reason for the visit, he was only interested in the people associated with the prom. The reason for this trip was a friends birthday, which was mentioned. Booked the afternoon tea, no extra goodwill gesture was offered, such a piece of birthday cake or an extra glass of champagne. The service during the afternoon tea, was disappointing. Initial order was placed and the service took quite some time and trying to get anyone’s attention was a challenge. Appreciate there was people in the bar and staff were attending to those guests too, but maybe more staff are required. Overall was a good stay and would return, just disappointed with the lack of attention to detail.

Its ok. Just ok. The most unusual thing about this hotel is a 5pm check in and a 10am check out time. I travel almost weekly for work and this is the only hotel i’ve ever known with these hours. The main house is beautiful and the grounds are generally lovely although they need regular litter picking. Most of the accommodation is in “new” blocks that are run down and in need of some TLC. (see pictures). The SPA could also do with a revamp but is, at present, acceptable and as described. The rooms are fine - again a little dated. Ours had a patio area which again was in need of sprucing up and a jet wash. The Window to our room had blown and the meant we couldn’t enjoy the view. The bedding quality is not great and the pillow cover opening is in the middle which means if your pillow turns over in the night, your face is touching the actual pillow - sounds picky but it freaked me out. Elemis toiletries are a nice touch but only a tiny bottle for shampoo and shower gel for two people for two nights. No conditioner, no lotion or balm. We didn’t have our room cleaned whilst we there - not sure why but didn’t see any signs telling us otherwise etc. Location is great for Lymington to Yarmouth ferry - literally 5 minute walk. Nothing felt luxury here. It wasn’t bad but i doubt i would be back or recommend it to friends.

The grounds are beautiful and the reception staff were lovely. Slightly disappointed with the accommodation as it was very tired and dirty. It was also in an outbuilding and not the main hotel. Again, in dire need of modernisation.

Very pleasant. And clean. Should have more cleaning staff the check is far too late.

This is the second time I book in this hotel has lovely views, nice and calm atmosphere

Really pleased with our stay in the studio apartment. The apartment was roomy, was clean, had everything we needed, and exceeded our expectations at the price point. The hotel is walkable into Lymington, and has easy access to the rest of the New Forest. Great stay.

Amazing grounds and property but apartment we had was very run down and old- lots of damp smelling. Staff were attentive and helpful.

Very late check in - post 5pm, which meant we could not get in our apartment or use any faciities, so hung around reception with the kids. The apartment is a great size, but issues with blocked (dust) extracts and left over wrappers from previous guests. The accomodation though is so tired and dated - like something out of the 90's and not 4 star quality or worth over £200 a night. Needs full modernisation, floors, lighting, furniture, bathrooms and kitchen

2 night stay. One bed apartment with kitchen. Large lounge, bedroom. Old style furnishings. Shower over bath. Quiet location at this time (November). Convenientt for IoW ferry. Lymington old town picturesque. New forest all around this property. Great value for money (November).

Great stay

The room was very cold, with no heating. The staff did provide an extra duvet and a portable heater.The heating was still not on the next day. Also no fires or atmosphere in the bar and main lounge area The water temperature in the shower was tepid. No tissues or biscuits were provided in the room due to my having made the booking through the resort?!

Enjoyable stay. Really liked this hotel and would go back again. We particularly enjoyed the self catering lodge - very convenient if you have small children. The grounds and pool were a hit! Staff friendly and helpful. However, property is a bit dated, needs a refresh. Breakfast is expensive for what it is and we were a bit disappointed.

The hotel was amazing, we loved the Manor House feel. The food in the restaurant was lovely and a recommendation wine was perfect with our beef.

No food or bar after 9pm ? This is a hotel in the middle of nowhere. And for a very mediocre breakfast you have to follow a bizarre route to a soulless room by the gym. Very odd. Could do so, so much better.