Once you adjust to the sheer size and scale of this lovely hotel, you really appreciate how good it is. Excellent food, drink, accommodation and weather… what more could you ask. The only down side for us was the general area outside the hotel resort was quiet with very little night life to talk about, everything is at least a ten minute taxi ride away, great if your looking for some peace and quiet in a high spec resort. Overall a great hotel and well worth another visit in the future.

Chambre pas propre personnel bien

We had a wonderful week at the Atlantica Caldera Palace. We stayed in a swim-up room, which was absolutely fabulous and really made our holiday extra special. Overall, the hotel was excellent. There was a great variety of food, restaurants, bars, and pools, and the location is ideal. As it was still early in the season, the hotel wasn’t fully busy yet, and there were some new staff members being trained. Because of this, the check-in experience could have been smoother. The receptionist wasn’t sure where our room was, and we had to call to have our bags brought to the room after waiting about 1.5 hours. We also weren’t given much information about the restaurants or opening times on arrival and had to ask a few times before we got everything we needed. That said, it didn’t affect our overall holiday experience. The general cleanliness of the hotel was very good. On a couple of days, our room wasn’t cleaned to the usual standard, but overall, we really couldn’t fault the place.

Room was excellent

Le personnel dans les restaurants était très serviable à l'exception de certaines personnes de la Réception qui me suggéraient toujours d'aller regarder sur Internet pour avoir une information sur des activités à faire ou autre!

This is a beautiful resort with a lot of potential. The rooms were modern, clean, and very spacious, which we really appreciated. We also had a great first impression as the staff greeted us warmly and allowed us to check in hours early after arriving from an early flight. That said, there were some service inconsistencies. Housekeeping took up to three days to remove dirty glasses and plates from our room, and even after placing them in the hallway, they remained there for hours. We also experienced issues with the resort’s card machine, which we later confirmed with our bank was not an issue on our end. The staff did offer to send us breakfast as a gesture, which was appreciated, though we declined. The food and beverage staff were always friendly and kind, but service could be slow at times. It was common for empty drinks to go unnoticed for extended periods despite staff walking by multiple times. The resort is family-friendly but also offers adult-only pool sections, which is a nice touch. However, none of the pools were heated, which was very disappointing. Given the cooler spring weather, the pools were not enjoyable at all, and if the resort is open during this time of year, heated pools should really be available. Evening entertainment was available nightly but fairly average. We did not use the spa as pricing was quite high. Overall, this resort has a lot going for it, but improving service consistency and pool usability would make a big difference.

Personnel souriant Chambre propre Formule all inclusive très bien

Das Buffet war ausgiebig uns es gab Themenabende, was für etwas Abwechslung sorgte. Das Zimmer war stets sauber und die Minibar wurde auch täglich befüllt. Pools waren eher kühl (Ende Saison), das Meer hingegen noch sehr angenehm.

Cleaniness was impeccable, pool was freezing

Not quite a five star hotel. Needs some improvements. Pools are freezing and some tiles are missing. Alcohol selection poor. Cushions on bed had stains need cleaning.

Veldig bra!

Very nice and posh hotel. But we arrive late so missed dinner, and they left us a couple of sandwiches in the room and some sweets. We ordered a picnic for a day out and didn't have any actual food on it. Only rice cakes and nut hars. We requested a late checkout and it wasn't recorded. They put the request day before and was confirmed. Paid 150 euros (missing 2 meals we could have been offered a discount). We went to bedroom after lunch and card wasn't working because they didn't update in reception the late checkout request. I have to givev4 stars because food was amazing and 3 restaurants included. Daily activities not announce, not much offered. We had to contact social relations manager to get information, but not very helpful at that point.

Tout état excellent. Petite suggestion: mettre une carte dans la chambre avec les numéros de téléphones de l' hôtel. Liste des spectacles du soir affichés dans l'hôtel.

Amazing stay at this resort- the swim up room was a definite must have! The food and staff were also amazing!

Great pools , entertainment and staff.

Really lovely property, slightly disappointed that the all inclusive didn’t include ice lollies but everything else was great!

Hotel facilities are outstanding, and the overall expereience is great value for money

This is a great family resort not sure of you dont have children. The beach is right outside 2 mins walkaway

Rooms are nice. Food is ok. Entertainment good but that room is hideous and hot - like an 70s conference room

Staff were amazing. Property needs work but is very beautiful.