I would not recommend staying at this hotel. Our experience was disappointing from start to finish. We arrived an hour before the official check-in time and were told to wait, which is understandable. However, even after 3 PM (the promised check-in time), our room was not ready, and we had to wait an additional 20 minutes.
The hot tub was one of the amenities we were looking forward to, but unfortunately, it was not warm at all, making it unusable. Additionally, one of the rooms in our reservation was never cleaned throughout our entire stay, despite housekeeping being informed.
There was no complimentary drinking water available—only bottled water for purchase. The front desk staff were not particularly welcoming and at times came across as rude. On top of that, the hotel is located right off a major highway, so noise was a constant issue, especially at night.
Overall, the lack of hospitality, basic comfort, and cleanliness made this stay underwhelming. I wouldn’t stay here again or recommend it to others.