They overcharged me and when I tried to resolve, they kept writing my card details and email down saying the accountant will process it at checkout. At checkout February 1, they did the same thing and said I should receive it on the following Tuesday, February 3. I never received my refund. I sent them a WhatsApp text on February 11 and till today they never responded nor gave me my refund of $118.52.

Staff did everything possible to make sure we were taken care of and comfortable.

Everything was great, however a bar was advertised but the bar was only open for special occasions. We had a junior suite with 2 bedrooms. A suite implies a “sitting area” but the room was just a bathroom, hallway and 2 bedrooms. Nowhere to “hang out”. The parking was really nice and easy to get your car whenever you needed it.

We loved the atrium restaurant. The building is beautiful and a perfect place to relax after an airport travel journey.

The hotel is physically located in the historical district, easy walking distance to key tourist hot spots. Issues with hotel room, each day was an adventure to get in the room, sometimes 2 or 3 visits was needed to get in my room, every time I took a shower, the fire alarm was being activated, loose hinge screws on primary room closet door, issue with toilet flushing water level, it needed me to add 2-3 liters of water in order not to get the sewer smell in the bathroom.

Rooomd are clean, but the breakfast sucked

Great service

Our room was not prepared properly. Took multiple calls to fix issues. The two-room suite did not have coffee maker not mini fridge. WiFi signal was not reachable in the room we have stayed.

Staff was excellent and Breakfast wonderful

En si la ubicación del hotel no fue de mi agrado. Pocas opciones del desayuno-muy limitado el servicio

Great spot in the heart of San Jose . Good Valet who took care of the car and luggage. The room was clean and we had a good meal in the hotel restaurant.

Stayed for a night and it was clean , location was perfect to walk around the city and staff were nice.

I had called tthe hotel to confirm my 8 day reservation in the Presidential Suite 2 days prior, and the hotel front desk confirmed it. Also told them that my flight did not arrive until 8: 40 p.m. and confirmed a late check in. On arrival at the hotel, I was told the Suite was occupied, and they gave me a lame excuse that someone else had booked it through Expedia two days after I did, and had arrived earlier. Truth is they re-sold it for more money and gave me a smaller room no refund.

The toilet had black spots under the rim. The coffee pot was not clean either

Lits confortables

No hot water

would have given a better rating, but the covid test that I scheduled ahead of time was somehow lost in the shuffle, as well as my pre-booked ride to the airport. Other than that, I would stay again. Great location and the Belford Suite was perfect for us!

It took over an hour to check in because they had no record of my reservation from expedia. After talking directly with expedia they were able to check me in and gave me a room upgrade. The room itself was very clean and inviting.

Very nice rooms, good food. Off a long road to get there. We did ut in a little car, lots of bumps. Good activities on site.

Muy bien buena ubicación y buen desayuno