We really liked the hotel itself. Great location right on the beach. Also, loved the swimming pool. The problem we had is with the people who worked the front desk. When we arrived, a man at the front desk did not greet or welcome us. We told him we were checking in. He requested our passports. We then waited for him to copy them, but he told us it would be at least 15 minutes, because he had over 150 passports to do. There was no one else in the lobby at the time, so not sure why he had to do those 150 before ours. We told him we would wait as we didn’t want to risk our passports getting lost with the other 150. About 5 minutes later, our passports were given back to us. Then he told us that our room was not ready, so I requested a different room, but he would not give us one. I then asked to be compensated by stating that if we need to wait for our room to be ready, could he “comp” us a drink (even a bottle of water at the bar while we wait) and he said no. He was very argumentative and did not care that he was violating his own 2 pm check in time and that it was not our fault the room was not ready. I then requested to talk to the manager, but he would not let me and that is when he gave us another room. Then when it was time to check out, I walked up to the guy at the front desk (a different guy) and the first thing he does is yawn with his mouth wide open, right in my face. He doesn’t apologize or say anything, he just sits there looking at me.
