The hotel staff at the front desk were helpful, but they should improve on their customer support skills. Just because we speak Spanish, that does not mean we should be treated any differently than those who don’t. The rooms were not as expected since one was significantly smaller. The elevator in building 17 was broken for most our stay. On building 13, room cleaning did not happen during the expected time and we had to get out of our rooms late in the afternoon.

Todo super bien!!! Es un lugar de ensueño. La habitación super bien Cómoda.

Todo Super bien … un lugar maravilloso y todo excelente

Great resort good location. Staff very friendly!

Me and my family liked everything about the property, amazing place! We will go back next year.

Beautiful clean pool. Delicious breakfast that rotated options daily. Unparalleled area for snorkeling - right off the beach! Friendly staff - always smiling and looking for ways to accommodate us. Room was huge and comfortable with full sized refrigerator and fully functional kitchen. Can book excursions or taxi (water or car) service right from the hotel lobby. Highly recommend

Staff was exceptional

The pool is spectacular, heated, and runs the entire length of the rooms, right up to the beach. Good daily room service, and you could change the beach towels whenever you needed. Great location with beautiful sunsets and plenty of restaurants and shops just a short walk away. Breakfast served every day was delicious, they had a lot of variety of food, pastries and drinks.

Another great stay at Infinity Bay. This was our 3rd stay in the past year. We chose Infinity on our first visit to Roatan and fell in love with the property and location. The snorkeling right in front of the resort is fantastic. The breakfast at the resort is amazing. The rooms are spacious and clean. Book your stay with Infinity Bay. You will not be disappointed.

Staff is great, everyone was friendly and helpful!!

This was a truly wonderful vacation. We stayed 6 days in a 1-bedroom condo that was comfortably furnished, perfectly air-conditioned, and convenient to the dive shop. The housekeeping service was on-point and the condo's kitchen was furnished with the minimum needed to cook a few meals there. I would suggest adding some baking sheets to the kitchen furnishings for use with the oven. We enjoyed going to the pool and socializing in the afternoons. We highly recommend Infinity Bay!!

El desayuno rico y variado

Our air kept breaking in the unit. They would come fix it but it kept losing its cooling every day

The staff, property, free breakfast included with our expenses was phenomenal. The pool and beach chairs were easily available. The staff was very friendly and always in a perfect mood and spoke English very well. Perfect location for snorkeling right off the beach and we look forward to booking again with Infinity Bay!

Breakfast is incredible.

Beautiful setting right on the water. Good snorkeling. Many restaurants near by. I will return.

the property is pretty, rooms are clean, friendly staff by the beach restaurant. Pool amazing, the only issue is the internet signal very bad.

Customer service is the worst

Infinity is a beautiful property with nice amenities. The breakfast is always tasty and fresh. The pool is so nice and the beach is the best. My favorite place in West Bay! The food and drinks are good but are more expensive the the surrounding resorts and restaurants.

Muy buena atención y limpieza