部屋は毎日とてもきれいに清掃してもらい大満足。何か依頼すると、基本的にはしっかり対応してくれるので気分が良い。 なお、シャワー室のシャワーコードから水が漏れていて使い勝手が悪かった。夕方外出先から帰りシャワーを浴びたかったが、その日だけお湯がでなかった。ベット横の電源ソケットに不備があり、ソケットがはまらず、滞在期間中使用できなかった。ベット右側上のライトが宿泊期間中ずっとつかず使えなかった。定期的に水回りや電気系統の点検をして、故障している部分はしっかり補修しておいてもらうとさらに快適に過ごすことができる。 また、朝食時に席を外して他の料理を取りに行っている間にすべてが片づけられてしまい、他のテーブルに座り直したり、他のテーブルからナプキン、食器類を取りに行かなければならないことが何度もあった。あまり長い間、朝食会場にいるなというような感じでとても気分を害した。スタッフも早く片づけたいと思っていて、気持ちは理解できます。お客様の様子をしっかりうかがいながら食器類の片づけは行うべきである。基本的には貴ホテルが好きなので、次回宿泊の際は、こうした点が改善されていることを期待しています。

Good views, fairly good rooms, Good breakfast

Polite and courteous staff. Clean rooms and good food.

Simple hotel, good for travel and relax at the pool size restaurant. Not too crowded, quiet and comfortable

Moderne hotell, flotte fasiliteter, men noe "usentralt".

Okay

Very bad

Hotel managed organization in the reception and too much noise. Also breakfast was awful. Just 8.30 all foods finished , i requested 3 times to refill but didnt. For Americano they requested extra payment.they didnt have gluten free foods. Omlet is very bad.

Good hotel for a short term stay

Very courteous staff, very grea faciliand very nice food !!

夜通し音楽がうるさく静かに休めなかった。　 朝食時も音楽がうるさく静かに食事ができなかった。

The amenities were modern,staffs were polite and very delicious breakfast

Great Staff in Onomo Kigali, friendly and respectful team especially their Reception Team, whom accommodated my requests during my stay. Amazing food so I am sure their chief is extremely impressive as well as their waiters and waitresses were absolutely friendly and professional first class service. Finally the house keeping team, nothing short of perfect in keeping my room clean and organised, every single day with no expense spared in their efforts to also spray the room for insects as I requested. Thank you Team ONOMO and I appreciate all they have done from management to every staff member.

The staff was professional and courteous. The linen in the room was off color and looked old (used to be white but looks more like cream in color).

The staff was very helpful and responsive.

The room was fantastic, clean, smelled good, well cleaned, comfortable. The staff was very friendly, helpful, courteous. I will definitely return.

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Thank you to.the incredibly friendly staff.

Good stay, quite, professional personal

I came to see a doctor