Everything was great, we had a fabulous stay. The staff is very respectful and cares about the customers. Festus from house keeping is awesome, always smiling and does the job to perfection. The leader of the entertainment group and the whole crew are very talented and gave us a lively and enjoyable time!! All departments from the receptionist to everyone we interacted with service was great.

Underbart hotell med fantastisk mat och trevlig och tillmötesgående personal. Magiska omgivningar och mycket fräscht

Bellissima stanza (cab doppia vista mare) ben pulita e spaziosa, gli accessori nel bagno avranno qualche anno, quindi un po' logori dalla salsedine, ma non lo vedo un problema, sempre ben pulito. Personale sempre sorridente e di compagnia Cibo; devo dire di alta qualità, da Italiano, faccio i complimenti (l'unica cosa che non ho provato è stata la pasta...) con tantissima scelta e menù a tema ogni sera. tutto praticamente cotto al momento. Inoltre è capitato di dovere tardare per il pranzo un paio di volte e al bar con menu' alla carta ci hanno soddisfatto con pietanze o una pizzetta comunque sempre eseguita al momento . Al bar fronte mare, idem. Sempre buona scelta e ragazzi "on fire" :) Abbiamo fatto poco con l'animazione, solo qualche partita di beach volley, ma quelle poche volte ci hanno fatto fare gruppo per divertirci e farci sentire dei fenomeni! ahaha! Non voglio fare nomi per non scordare nessuno, quindi: Bravi a Tutti Max e Alessia

Oh my incredible place huge. The room we had was incredible. Best views. Great food options and drinks on fully inclusive. Love lord the place

Everything was good -- room, food, entertainment, staff.

The staff made us feel like we were family coming home for a visit. The rooms were very clean, the view from the room was spectacular. We will return again!

The customer service was great although the staff at the buffet dining restaurant can do better to check on needs of the guests promptly. We had to always wave them down. The rooms were always kept clean and have all the you need for the trip. The A team which is responsible for entertainment was the absolute highlight of the trip. The New Years celebrations was epic. By far the best hotel in Mombasa. I have been to 3 others. If you have kids, this is the go to place. Shout out to Ephantus the restaurant manager and Bedan the reservations manager.

Excellent services

Clean rooms. Cleaning was done quickly. Food was excellent. Most of all, excellent customer service and friendly staff

Everything was good

Yes

Excellent

Bar well stocked, all frendly and helpful staff. Options of swimming pools...

Staff-very friendly

Fantastic hotel staff really good but the bathrooms need to be updated

Great place. Great food

It was a very unpleasant experience. Upon check-out, we requested an invoice, which is standard practice at nearly all hotels, regardless of whether the booking was made through an online travel agency or directly with the property. However, the male cashier firmly refused, stating that since payment was made to Expedia, the hotel could not issue an invoice. He also declined to provide any documentation confirming our stay and instead advised us to "sue Expedia." As we were traveling for business, a stamped invoice was essential for accounting purposes. We spent nearly 40 minutes trying to resolve the issue, and I came close to missing my flight. Eventually, another female cashier issued a booking confirmation, but the entire experience was extremely stressful and disappointing. Despite the resolution, the lack of professionalism and courtesy left a lasting negative impression. Based on this experience, I would not recommend this property to colleagues or friends.

This hotel is amazing, staff are so friendly and attentive. Nothing we too much trouble. We only stayed for one night but wished we could have stayed longer. The views from the hotel of the beach were amazing and the food was good. They do have a snack bar serving kids meals but would have been good to have kids food on the buffet too so families could eat together

The catering staff was very caring and offered too notch services . The food was exceptional

Very clean hotel. Staff are amazing and quick to respond when we had issues arise. A good addition would be a gym on the property and ramps for people with bad knees.