Room was spacious and very comfortable. Staff is amazing! Everyone is so hospitable and from Patricia who waited nearly two hours to collect us from the airport after very long queues at immigration and customs to the concierge Joseph helped us organize an excellent driver and happily answered our many questions. They and all the other staff made our stay outstanding. Already looking forward to booking again.

Yes

The staff was very friendly helpful and provided me an extremely safe and enjoyable stay. The hotel is beautiful and the rooms are large and spotlessly clean. Probably the best hotel I’ve ever stayed at and I’ve traveled the world .

It was everything I needed. If I go back to Kenya, I’ll stay there again.

The airline lost my bag. The hotel told me repeatly that my bag was on its way. Lots of times I was informed it was just about to arrive. It finally arrived 45 hours after my check in. I don’t know if it was incompetence or what it was, but I’d expect a classic 5* hotel to either retreive my bag (i’d be happy even if it had cost me $300) or get someone else to get it for me. The staff in the execetive lounge was very friendly.

Lovely stay - beautiful old colonial hotel. Pool snacks samosas & chicken. Very central can walk to KICC and Masai Market. Maxwell & Emily spoilt us in our club with drinks & snack. Highly recommended.

N/A

Very friendly and helpful staff, room was clean and beautiful

I had the best time my wife and I was greeted as royalty . The hotel , staf and everything was out of this world. Sam Nyuthe at the front desk made all this possible. I can’t wait to stay again. Looking forward to booking my next stay .

Exchange Bar very well stocked with budget to premium offerings

Excellent service. Nice hotel.

The staff are awesome and so professional. They were all so attentive especially Catherine the bar manager on the 5th floor. She made my dining experience extra special by recommending several delicious choices from the menu. This was my second stay in three years and I would stay there again. My only criticism is the air conditioning in my room was weak (the blower output at a low CFM) and almost at room temperature. I experienced the same thing my first visit. Other than that it is a fine establishment with excellent food. They make you feel at home

Had the best stay in Kenya

This is a classy hotel that need a little tlc here and there but services is old school, meaning perfect. Been there before and will come again

Staff was very pleasant and helpful. The restaurants were excellent.

Lovely welcome and the staff in their Red uniforms very authentic. Easy from airport.

Food was undercooked. Casava, meat, potatoes, were all hard.

Very nice hotel and stuff in the Nairobi center, used valet parking, club room, exchange bar and pool, and we got room upgrade!

Excellent service with nice amenities and restaurants.

Camera pulita , hotel vecchio stile