Ok rooms not that great of a place

Localização privilegiada tanto para acesso a pontos de interesse turístico quanto a estar numa das melhores praias da ilha! Gastronomia muito boa e excelentes itens selecionados. Tem comida ocidental e oriental bem equilibradas! Quartos espaçosos de decoração clean e muito bem cuidados sem cheiro algum de mofo ou incômodo com relação a insetos e mosquitos. Pessoal muito solícito e bem treinado , falta um pouco pra chegar no nível de Um Constance Prince Maurice ou um four seasons mas muiiiiiito acima da média de hotéis do mesmo nível ! Atividades providas pelo hotel de muita qualidade e direcionamento com destaque especial pra boat house que tem várias atividades náuticas incluída na diária , inclusive motorizadas o que é um conforto excepcional! Academia bem equipada mas que em certos momentos pode ficar cheia devido ao espaço não ser tão grande! Mas atende bem para manter os treinos em dia! Estamos loucos para conhecer mais hotéis da mesma rede😉

Nous arrivons à la fin de notre séjour au LUX* Le Morne et nous tenions à remercier chaleureusement l’ensemble du personnel pour cette expérience exceptionnelle. Le cadre est tout simplement magnifique : plage superbe, vue spectaculaire sur le Morne, ambiance élégante et apaisante. L’hôtel est parfaitement entretenu et chaque détail contribue à créer une atmosphère raffinée et relaxante. Mais ce qui fait réellement la différence, c’est la qualité humaine du personnel. Toute l’équipe a été d’une grande gentillesse, toujours souriante, attentionnée et professionnelle. Nous nous sommes sentis accueillis avec sincérité du début à la fin du séjour. Le service dans les restaurants, l’accueil, les équipes de chambre ainsi que l’ensemble du staff ont été irréprochables. Une véritable expérience haut de gamme, avec beaucoup de chaleur humaine. Merci encore à toute l’équipe du LUX* Le Morne pour ces magnifiques souvenirs. Nous repartons avec une seule envie : revenir.

L hôtel est sublime, propre, soigné et très bien placé. Le personnel est attentionné, à la limite trop présent. Tout est retiré, nettoyé, rangé immédiatement si vous tournez la tête.

Room was perfect with lovely sea views and a large bathroom with a bath with sea views - bathroom does need a little updating but we didn't notice it. Location of hotel was excllent with beautiful views of Le Morne and the lagoon

Loved everything

Das Hotel liegt an einem paradiesischen Strand. Die weitläufige Anlage ist wunderschön tropisch angelegt. Das Essen war sehr lecker und vielfältig. Das Personal war sehr zuvorkommend und wir haben uns sehr gut aufgehoben gefühlt. Unsere Sunset Suite war perfekt mit einem tollen Ausblick.

Estelle was amazingly helpful and friendly. She made our stay amazing. All the staff were great.

perfect location, overall very good but the buffet did not meet the expectations

Extremely disappointing stay at LUX* Le Morne. While the property positions itself as a luxury resort, the experience fell far short of that standard. A major issue was the presence of a large number of cats roaming freely across the property, including around and inside restaurant areas. This was not disclosed anywhere on the website or booking platforms. This is particularly concerning as my wife is allergic to cats and became extremely uncomfortable and anxious throughout the stay. She barely stepped out of the room for most of the trip, which completely defeated the purpose of a holiday and made it feel like a waste of money. This should have been clearly communicated before booking so guests can make an informed decision. Cleanliness was also a concern. Ants were noticed in multiple areas, and even the coffee machine appeared unclean and poorly maintained. Overall hygiene standards felt inconsistent and not in line with a premium property. Food was another disappointment. Prices were very high—comparable to fine dining or Michelin-level expectations—but the quality, taste, and presentation were only average at best, in some cases closer to casual roadside standards. The room air conditioning was old and ineffective, making comfort difficult in the tropical climate. Basic room infrastructure clearly needs upgrading. While the location is scenic, the service, maintenance, food quality, and hygiene do not justify the rates charged. NOT RECOMMENDED FROM MY SIDE!

Beautiful property and wonderful staff, but I felt nickled and dimed. Half board was advertised as including breakfast and dinner, but they still charged us for the bottle of water we ordered with dinner and it turned out that the buffet dinner was the only one included for free; the other 3 or 4 restaurants on the property were just “30% off.”

Tout était exceptionnel ! Je recommande

Na

I think this hotel has all of what you need. Just book it for more than 5 days if you want to enjoy it properly: tennis courts, library to work/relax, beautiful beaches, fantastic spa, and the bread in the breakfast buffet... oh, the bread!!!

Lux Le Morne var en drømmeopplevelse. Rommet var upåklagelig rent, personalet varmt og profesjonelt, og beliggenheten ved Le Morne-fjellet er uslåelig. Spa og bar leverte også på alle punkter. Kan anbefales på det sterkeste!

Very crowded hotel. More like a beach club. Food ia way overpriced. Get ready to spend around $250-300 for a very basic lunch for 2. Rooms are smelly and dated. No available sunbeds in the beach after 9am. Very loud and hectic hotel. Stayed there for 2 nights and left with a huge disappointment

The overall experience was not good because of too many trainees, which caused low efficiency and mistakes.

I booked this hotel because of its high rating. However, based on our recent 4 nights stay, it's far from the standards of a 5-star hotel. The overall services are awful with so many inexperienced trainees and low efficiency. Some mistakes looked like jokes for such a reputable resort. Unbelievable! Main restaurant: Several service people asked us about our room number again and again. A waiter placed our order but forgot some, so we had to repeat. Another one totally forgot our coffee until we left and this happened twice. A young waitress had a long face all the time. She took my plate very rudely without asking if I finished, and splashed soup on my table without any apology. It also took forever to receive our bills. Sometimes I was asked to sign, but sometimes it didn't need. It even took more than 5 minutes for them to find a pen. Housekeeping: 1 day a trash can was not emptied. 1 day some sands on our floor were not cleaned. 1 day we asked for refilling the shampoo bottle, but no one came, so we had to call again. Then a lady brought us hand wash by mistake. When she returned with a new shampoo bottle, she left her master key in our room. Gym: the staff still occupied guests' fitness equipment when the gym was busy. Food: some buffet foods were not fresh. Cucumber slices and tomato cuts dried out and grilled shrimps were powdery. Room: our bed was worn out. Conclusion: Avoid this hotel. We didn't get what we paid for.

Ok

Great staff, food options & room.