The staff was friendly. The room was clean. There was a large selection of food at the breakfast buffet. Restaurant had good food. The kids didn’t get in the pool because the water was green.

Séjour dans un cadre propre, tranquille et agréable. J'ai retrouvé le même plaisir à y séjourner que lors de mon précédent séjour il y a 5 ans.

A good hotel in reasonable location for city centre and airport with a few bars/cafes near by. Very good breakfast but the 24 hour Sun Never Set restaurant (as stated in hotel literature was not open evenings which limited dining to the VIP Fine dining restaurant. Cash points in lobby handy for obtaining local currency.

Need more towels and fans in the room

Staff were great. Helpful and welcoming. Cleans rooms, great price, and great breakfast buffet. Centrally located in business district. Also, 24 hour room service and spa osite

great experience. great service, clean rooms great value.

Three words: service, hospitality, value.10/10 recommend this hotel. Clean rooms, breakfast buffet and airport shuttle with each stay, 24 hour room service-- great amenities, and incredibly courteous staff ready to help with anything. Located in a central business district that is safe and close to restaurants and cafes and less than 3 miles from the airport!

Too short

Very gracious and professional staff

Overall good place. Just slow services

I don't understand how it's possible that this hotel is a 5-star hotel. The room is embarrassing to say the least: dated and poorly maintained furniture, power outlets dangerously not adhering to the wall, unstable shower tray, broken shower cabin doors, a single towel, still the gel shower with very uncomfortable bags. Only appearance: a nice lobby and nothing else. 2-3 star hotel at most

Very friendly atmosphere. All staff are well trained !!

Overall, this is one of the better hotels I’ve stayed at. While it was quite busy during my visit—likely due to multiple meetings and events being held—it still managed to maintain good service. The breakfast buffet was definitely a highlight, offering a great variety and quality. However, the bar in the lobby lacked atmosphere; perhaps the location within the hotel doesn’t lend itself to a lively or inviting vibe.

Comfortable overall.

Safe, clean,convenient.

The Elilly Hotel, conveniently located for exploring the sights of Addis Ababa and just a short walk from Meskel Square, has provided a remarkable experience. The staff have been incredibly welcoming; from the reception team to the pool attendant and the restaurant crew on the mezzanine floor, everyone was not just friendly but genuinely eager to make my stay as enjoyable as possible. Their efforts greatly contributed to my happiness throughout my visit. My room was consistently spotless, a testament to their attention to detail. The culinary experiences were exceptional, each meal adding a delightful dimension to my stay. Special accolades to the ladies in the lobby area, who served coffee and managed the gift shop with a warmth and friendliness that brightened each day. I felt completely secure within the hotel and its vicinity, a reassurance for any traveler. Overall, the Elilly Hotel has not only met but exceeded my expectations, significantly enriching my Ethiopian journey.

My stay was good

Only complaint was about the airport transfers. Very disorganised. Exoected them to meet ne on arrival but some intermediary rang them abd tgey eventually came about 90 nins late. Not great at 2 am. Akso booked the return a day in advance but the guy wasn't ready. Even though it is free you would hope for a bit better organization m.

Excellent hotel and very friendly and pleasant service. Afomya (reservation manager) was world class in her service. Wi-Fi was slow in the room.

The room rug very dirty, bathroom not clean, window drips is not properly hug (for all this I have video) my daughter bitten by badbug or any other type of insect under her eye and checks where swallow ( I have pictures for that. In general Very bad experience I have every had. The room division manager he is a good person try to accommodate. I have one questions how hotel.com . The front deck manger or business manger she doesn't have any customers service experience and