Xếp hạng và đánh giá tổng thể Hyatt Ziva Rose Hall - All Inclusive

Excellent customer service and beautiful resort. I will be coming back.

Amazing! Comfy room, good entertainment and food options and helpful staff

Many of the staff members were friendly and helpful

Like the different buffet and dinning options . The staff was nice and friendly from the moment we got there until we left !! Will dedicated be back

The staff was so friendly and helpful. If you looked confused or hesitant there was always someone ready to assist you.

Good food choices. Wish had a bigger beach. They were charging coconut in all inclusive. Not happy about it

We brought our two toddlers with us on this trip and could not have been more pleased by our experience. The staff was incredible and absolutely spoiled our kids. While the resort did show a little age, it was pretty clean and you could tell they tried to keep up with the upkeep. The rooms were a little smaller than some of the other resorts we've been to but still had everything we needed. The pools were great and quite through the middle of the week. The beach is small but the retaining wall kept the waters calm. This is the fourth international resort we've been to and 3rd all-inclusive and the food was the best we've experienced. The buffet had a great variety and food was always hot and appeared fresh. All the restaurants we ate at were good as well. Would come back to this resort or recommend friends and family to come.

Friendliness staff I have ever encounter, especially Gabriel. She made sure my son first birthday was just as special to her as it was to me. Mark was very attentive at the bar and knowledgeable. The Jerk hut was very delicious and authentic. I will definitely come back in August.

Everything was great from staff to restaurants to poolside service

Overall, good experience with the family

I love this hotel so much the workers were very nice and made sure i enjoyed my welcome. I would definitely go back to this resort!

express my deep dissatisfaction with my recent stay at Hyatt Ziva Montego Bay. My experience at your property was far below the standards expected from a Hyatt resort, and I feel compelled to bring several serious issues to your attention. First and foremost, the condition of the building is unacceptable. The facility is extremely outdated, and upon entering our room, we were met with a foul odor. The room itself was in poor condition, showing visible signs of neglect — including cockroaches and mold, even inside the air conditioning unit. This presents a serious health hazard, especially since we were traveling with young children (ages 3 and 6). Despite raising these concerns with the manager, Russell, we were only offered a room change within the same building, which did not resolve the issue as the same problems persisted. In addition to the unsanitary conditions, we were overcharged by $750 for our children, even though there was a promotional offer stating that kids stay free. We traveled as part of a group of six families. The children’s charges were waived for the other five families, despite our stay being only one night longer. Expedia reached out to your staff to confirm the promotional policy and requested authorization to issue us a refund, which your management team declined without justification. To make matters worse, the

This is my second visit to the Hyatt Ziva resort and it did disappoint. Beautiful facilities and clean and well kept grounds. I would highly recommend this awesome resort.

Beautiful resort. Staff excellent. Fitness Center was top tier. All in all it was WONDERFUL!! 10/10!! 👍

Loved it

I love the variety of local foods

Overall, we had a great stay. The staff was incredibly friendly and professional, which made a big difference. The only downside was that our pillows were stained, and unfortunately, it was too late at night to request replacements. Otherwise, everything else was wonderful.

It is a very good place to spend a vacation in the Caribbean

The staff was amazing. Easy transportation to yhe airport.

I love my stay the food was good the entertainment was great and the company service was awesome