The location is great—it's within easy walking distance of the Zócalo and many restaurants, which made it convenient to explore the area.
Unfortunately, our experience was affected by the lack of hot water. We had to take cold showers for our entire five-day stay. My son ended up getting sick after being caught in the rain and then having to shower with cold water. We reported the issue to the front desk several times. Each time we were told someone would come to fix it, but no one ever did, and the problem was never resolved.
Also, the rooftop terrace is not open every day and does not serve food, despite being one of the amenities we were looking forward to.