The first room we were assigned was located directly in the lobby area with the door facing the front desk, which is very noisy. We paid extra to upgrade to a room on the second floor. In the next morning We found ants on the bathroom floor, and many ants on a white pillow in the upgraded room. When I brought the pillow case which was inside out with ants sealed inside to the front desk. The 1st staff said you should bring it back to your room... later on a 2nd staff came to our room and told us they had only found ants in rooms on the first floor and had never seen ants on the second floor. He asked whether we had brought food into the room, which we absolutely had not. He even suggested—while pointing two fingers at us—that the ants might have been brought in by us from a train or airplane, which felt inappropriate and unprofessional. In addition, the safe boxes in both rooms did not work. Overall, the hotel felt more like a 2–3 star property and did not meet the standards expected of a 4-star hotel.

Equipe de funcionários terrível em relação à educação. Principalmente uma recepcionista com idade por volta dos 50 anos. Incapaz de dar um bom dia.

Welcoming staff

Perfect place! I was so surprised by kindness of the people. It was my birthday and they surprise me with cake, candles e sing a happy birthday for me! I was amazing! The location is great because we can get to/ from the airport in a bus for 5 $, very close to metro line 1 too. Everything is nice, modern and clean! I just loved!!!5🌟

Good

Buon soggiorno, ma considerato che si parla di un 4 stelle mi aspettavo qualcosa di meglio. Soprattutto la colazione mi ha deluso rispetto alle foto sul sito

Staff was exceptional! Room was very comfortable and clean. The only thing that we didn’t realize when we booked is that when there’s a cruise ship docked there is absolutely no view, all you see is the side of a ship. However when there is not one docked, it is beautiful and very peaceful! We loved the location and felt very safe.

Yes

Poor breakdast, mainly sweet cake. Had a lunch in the cafe, pasta with bacon clearly re hested in microwave ownen, they should be ashamed to calll it Ittalian food, pssta was both raw an too cooked. Urghh

Hotel all’interno della stazione marittima ottimo per brevi soggiorni di lavoro o partenze dal terminal

Ok men små rum.

la pulizia della camera era scadente

Very clean, very quiet and modern and roomy.

Would definitely stay there again

Desk service was great, location for what we wanted to see was perfect. Clean, new, just a nice experience.

Det finns massa restauranger i närheten. Restaurangen på hotellet var kaos. 10 eur för en smaklös fryspizza så på hotellet ska man endast ta dricka men inte äta middag. Frukosten liknade med en eftermiddagsfika än frukost.

The staff was friendly and welcoming. The room was lovely and quiet with great views of the port. The restaurant had excellent food with very friendly staff. The adjacent location to the terminal was phenomenal.

Orina and Sabrina are great, give them a raise!

Being located between cruise ships made for little views and did not have the Italian “vibe”we were looking for….

The hotel was right at the port where all the major cruise ships dock…the rooms were very spacious and an added plus was that whatever drinks were in the refrigerator was free, not too many hotels do that! Breakfast was also included. We thought it was very walkable to get where we wanted to go from hotel… had a great stay and will stay there again.