Very good staff room clean

the room was not fit for purpose, damp and blistered plaster ,no bedside lamp ;no rubbish bin , no TV, told had not received licence . dirty windows, and work still to be done outside the windows.No food offered or available. I had booked for two nights , I left after one ,but didn't ask for refund . Only one member of staff, who was apologetic ,and said my room was an upgrade . I paid cash on arrival ,but did not get a receipt.

Perfect location for the heliport or airport.. mars & the two next door are the three closest hotels to both. The guy waited up late for me until almost 11pm when my train was delayed & they usually close at 10pm so it was really good of him. I accidentally damaged something & offered to pay for it but he wouldn't take payment...so understanding & sound of him. You can see he's investing in the place & trying to make it better, not just neglecting it like at some places. There was a radiator in the room which I could turn up or down myself & I liked that (better than those ceiling units you get in the big hotels). I was given a free room upgrade to a sea view room & it had been a steal of a price anyway so it was pretty awesome of them. I'll definitely got back because of the close proximity to the heliport but it's also very close to the beach (just over the road) & the promenade & South pier is just a short walk away.

Mars hotel was budget friendly. Nothing special but perfectly adequate for price and location. I do give 10/10 tho to the man on reception. He was lovely whilst checking in. And then when I left my hair straighteners in the room and didn’t realise till home. This man was so helpful, I sorted a Royal Mail collection and he kept me updated with his side and made sure they were all packaged up to be sent back to me. To me he went over and above, thank you so much!

Great location opposite a tram stop and close to Pleasure beach. Friendly staff and good sized rooms. Lift a little small, but managed to get one wheelchair and carer in and up to second floor.

We found the room to be tired and unclean. In real need of a facelift and for £100 per night, way overpriced. One window looked out over a horrible space, with bird poo all over it, with a massive extractor fan that made a loud noise intermittently. The windows were disgusting and unclean, again with bird poo all over them. On one day we didn't have hot water. The TV didn't work in one of the rooms. Nothing like the pictures online and very disappointing.

Avoid! Completely overpriced for what you get. The room was shockingly dated, with stained and burnt carpets, and even vomit stains on the skirting board. We booked hoping for a sea view, but were stuck facing a wall. The shower dripped constantly, adding to an already unpleasant stay. Overall, dirty, neglected, and not worth the money.

Polite staff happy to help us with anything. They went above and beyond during our stay . The hotel is situated in a nice quiet location with easy access to transport

location is good for the tram, There is no bar or any vending machines, And no shop within short walking distance. hotel is run down looking, Ie) could be doing with upgrading carpets and beds, But cheap and cheerful for a last minute trip.

Hotel is clean and tidy, nice and quiet. The host was excellent freindly and nothing was a problem switched rooms for our girls so they had a bed each and a bigger room we will definitely return Thank You!

I wasn't allowed to use the canteen. My room was opposite the lift, it had a view of an alleyway, the toilet was old and tattered. But I was able to sleep. The bed was firm and the mattress and pillows were good quality. I would not stay in that room again. Brought down the holiday.

Amazing size family room and clean but beds mattresses are so uncomfortable

The welcome was great very friendly. Limited parking. The rooms were lovely very spacious had everything we needed. The shower was quite low pressure. And the noise from other guests arriving back at all hours meant broken sleep. We would definitely stay again as it was a great room and friendly service.

Perfect for one or two nights, at reduced price. Bit more attention to detail, air vents, window sills. Bed comfortable but only one pillow each, double bed but could fit a kingsize. Seaview room. Blackout curtains, tatty and ripped as nailed to window frame, as not fitting properly and letting in loads of light, fron flood lights outside window and daylight hooks broken on top. Needs fly netting across windows as when hot and windows open, room fills with flies and window sill looks like a cemetery. Nice dressing table and bedside cabinets, let down by wardrobe with mirrored front with blackended mirror round edges of each piece of glass. Bathroom good, clean and functional, shower good, toilet flush reduced, toilet brush was dirty. Headboard good quality but nailed to wall with huge 2" x 4" pieces of wood behind, so pushing forward, makes sitting up in bed uncomfortable. Not many homely decorations, 2 small pictures. Would stay as location good, just down from piers etc but with a little bit more money, time and thought, this hotel could be so much more, little gold mine if upgraded just a little. Rubbish bin on entrance was full and over flowing and was the same when we left we days later. There is free parking in the crescent, but you will fight for it, no designated disabled spaces, otherwise parking further back from coast road 5-10 mins walk or paid parking on seafront road out of the crescent. Photos of rooms are not what rooms look like.

Enjoyed my stay, the pigeons were a little annoying haha but apart from that great stay

The room was clean and tidy, standard room. The toilet seat was broken and loose, the flush didn't flush. The noise level was high, you could here everything through the walls. Only one pillow and no option for more. There was no. Fire procedures in the room. Or at entrance.

Good hotel for overnight stay. Room bigger than expected and sea view was perfect

Furniture tired. Needs updating. Room very small. Linen was clean. Bathroom very old. The staff were very polite and helpful

Everything about this hotel met our standards! Clean, and excellent service. Highly recommend this hotel.

Sent to the wrong room which I questioned at reception and then I got into the room and 10 minutes later they knocked my door and told me I was in the wrong room and had to move.nobody knows what they are doing there.