Candaice
Bạn bè và Gia đình Kỳ nghỉ gia đình
6,0
/10
Đánh giá cách đây 13 tuần
Hotels.com verified review
Pros: The lodge was decent, clean and accessible to all amenities in Aruba! It’s literally 5 minutes away from the airport and everything you need is about 5 minutes in proximity driving. The check in process was easy, the area is safe. You get a key to lock the gate when you come and leave. They use an honor system when it comes to that. There’s a beautiful pool as soon as you enter the lodge and there is free parking. Also you get a stove and fridge with dishes and cutleries for your convenience. Cons- we did t have any room service. We had to keep asking for things that should be available. Example: we had to keep asking for towels and toilet paper, but had room service come, they would’ve seen that it’s needed. Someone stole the baby’s bathing suit. There was not much attention to customer service, the hole thing seemed transactional with little to no human contact. Overall it’s an 8/10. They need to do better with customer service and attention to details and common needs of the guest. Thanks for having us.
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