Staff was not friendly at all. Very rude for my first time coming back home

I was throughly impressed with the property, & the food at every restaurant I went to was amazing!! The staff was nice, & very accommodating. The beach was beautiful, but the area was really rocky, which made it hard to get in and enjoy the water, but the pools were great! I had the privilege upgrade, which came with a butler, access to private areas & personalized attention. This was my second time in Jamaica. I stayed at Secrets last year and I would rate this experience higher than secrets if the bed wasn’t so hard & the concierge didn’t call me every morning at 8:30am and they never decorated my door for my birthday. But the bed was horrible!! My back & neck are still hurting 3 days later! I want to go back, but I don’t think my back can take it.

Food and most staff were warm and welcoming.

The room wasn’t ready upon arrival. Had to wait 3 hours for the room and once I entered the room, it was filthy.

Property was great and I had a good time.

Great stay

Drop want room 2430 ever again

Great hotel

I had a blast for my sister birthday

Beautiful property however The check in process was way too long almost 45 minutes wait time. Additionally the dining options were not enough as many restaurants were closed and it caused long delays to access the buffet

A great stay for couples and people with children. I thought it would be kids running around everywhere. That was not the case they had their own areas. The staff was great from the bartenders Dogria and Aniworths, the bowling attendant Joseph, and the spa attendants as well. The front desk was very welcoming. I love the plane overall. This was my second stay and I'll go again.

Everything was better than I expected

The property was very nice, and had alot of amenities and activities. The pools, lazy river, and bowling alley were our favorites. The staff overall were not very friendly. Mellesia from food and beverage concierge was great. The gate staff and check in staff were great. The bartenders and the servers (especially in Martha's Market), were not friendly at all.

Great property. I love that a pool was located right next to the kids water park. All the restaurants are in one area with the shopping made us feel like we were in a small town. I would definately stay there again. The room was clean and the staff was friendly. The food was also good. If we wanted to however dine at a restaurant (not main dining hall) not all require reservations and spaces are usually limited. They operate on a first come first serve basis so the wait time for those was like half hr.

The service was poor. You had a long wait for everything.

The room was clean however the sewage scent was a bit high and we could smell it from the room. Staff was mostly friendly and courteous however there were one or two things that didn’t do properly. The kids enjoyed it. The experience was mostly good.

Clean room, great staff, family friendly. Sakura restaurant, great entertainment and food. Sugar cane restaurant decor was amazing but my food was sadly lightly seasoned. Jamaican Grill, great decor and food.

Atmosphere was beautiful , rain showers in afternoon did not ruin a thing they only lasted 30 you guys need to have a meeting on food options daily . Mix it up .. Mexican food , more seafood, more ceviche not just one bowl Also your staff needs to be consistent like be nice to everyone not just when your in a good mood .Grill cooks all rude all 5days Have them rotate cooks its hott and they get uncomfortable just like cook at pizza table and stir fry cook she was only one with a good attitude everyone else was mad or unhappy and rude . Teach them to smile and say hi work with pride not just throw it on the grill like ugh .. I tipped everyone if the lady helping us in Martha's buffet getting our drinks I asked for 2 cokes so she wouldn't have to go back and she said you only said 1 I said why you mad when ever you can just bring 2 she came back with 1 omg . We could tell who was happy and who wasnt you tip them and they were nice you gotta be nice to all guest all the time .Geraldo was a very nice employee he cut our coconuts and recommended places to eat all with a smile . Coffee shop was nice all morning all day . Front desk was hit or miss some nice some didnt even say hi .. Dancers at shows great work give them small incemtives for doing extra jobs .. like the cooks should get for their hard work ..waiters are happier cause they know they're getting a tip. Beach was awesome needed some wait staff out there atleast 1 jeeze . Room was nice will be updating later ..

One of the best resorts I’ve been to so far. The staff were very friendly, helpful, and intensive from the time I’ve checked in. Wouldn’t mind revisiting the property again , and also recommending future guess to the resort .

It was absolutely stunning