Although I should have received a free breakfast I didn’t I had to pay for it but overall I enjoyed my stay there

No place for shopping and the food was too expensive. I paid for breakfast but they said it’s complimentary breakfast that they did not see that I paid for breakfast. Pool closed at 6pm before I returned from my day activities. Which was not good. I asked for extended time but was not given an opportunity for that. So I never got to use the pool

Was a good place to stay staff was very nice but building needs some upkeep but would recommend your establishment

It's was very nice to stay

I booked this hotel based on phoney ratings from Hotel.com. First of all, the location of the hotel using google map is totally different from actual place on ground - 12 km apart. It took me over 2 hours and a local guide to trace the facility. Then the huge one, the hotel manager did not trace any booking in my name, despite the fact that Hotel.com took the full amount for my stay from my debit card. Manager insisted that no money was paid to them by Hotels.com. Called Hotels.com number and automated voice prompt wasn’t useful. Hotel manager took my contact information and promised that if Hotels.com later remitted the money, he would contact me for a full refund. I was left with no other option than to get another nearby hotel and use. Four days later, I am still waiting. I am left to conclude that this is a deliberate fraudulent act and still considering next course of action. I am also considering whether Hotels.com is meant for me after this disaster.