Hello this is no hotel nor hotel attention, more cleaning would be appreciated.

The whole team were so friendly and helpful. Special shout out to Meredith. We loved all her food recommendations :)

Fantastic luxurious and modern room. Arrived after hours and had to self check in - just remember to have access to phone data to check the email!

The two bedroom suite is clean and comfortable. It is well furnished. Every was perfect during our stay. Will return if we were to visit Furano again. Staff at the front desk are polite and helpful. Thumb up!

環境舒適，酒店潔淨 廚具配套齊備

Check-in の時間に遅れたのに、丁寧に対応をしていただきましたが

The staff at Fenix is fantastic.super helpful,first rate service attitude. Nice zen looking hotel.

Une nuit. Véhicule nécessaire pour s y rendre. Au pied des remontées mécaniques pour les amateurs de ski. Hôtel style moderne . Literie très confortable et couette moelleuse. Grand chambre avec balcon. Très propre. Personnel parlant très bien l anglais . En été hôtel très tranquille.

部屋は清潔で広く食器類や調理器具も充実していて使いやすかったです。車で５分程のところに大きなスーパーがあり買い物にも困りませんでした。１８時から翌朝９時の間はフロントが無人になりますが今回は特に困ることもなく快適に過ごせました。

The view is stunning, we booked the one facing the city and high floor, the panhouse is amazing, our baby loved it.

Very good for an overnight stay

Spacious room with washing machine and kitchen

We rented a 3-bedroom unit for 5 people, unquestionably our favorite hotel of the trip. The rooms are new and spotlessly clean, and the staff are incredibly helpful. Highly recommended for anyone planning a trip to Furano, no matter the season

房間闊落，服務殷勤，環境幽靜。

The hotel is a little difficult to get to if you don't have a car. The bus runs only a couple of times a day from the airport so plan accordingly and is at the top of a hill (which makes sense for ski but is a trek if you're on your feet). It is a very clean and beautiful property and the staff go above and beyond to be helpful and make your stay comfortable. The views from the room are spectacular.

Modern building, contemporary style, nice color scheme, cheerful and polite staff. Bathroom and shower areas rather small, no convenient place to hang towels or clothes. Bedding was comfortable. Meal options were very limited, especially breakfast was disappointing. Overall, a pleasant stay..

The chef in the lobby restaurant makes homemade delicious tofu - you gotta try it. The hotel is clean and modern. There are only a few restaurants nearby but the hotel restaurant is good.

フロントにおける対応や気遣いあるサービス，また機能的な部屋の作りなどもとても良いものでした。車で伺いましたが，隣接するスペースだけでなく，ホテルからすぐの場所にも駐車場があるので，出かける際も安心して出かけられました。ロケーションも初夏に近い日でしたが，目の前にあるゲレンデに野生の鹿も現れて自然豊かな環境に寛ぐことができ，大満足でした。

Beautiful, clean and new property.

Feels like home