部屋は清潔でした。 朝食も無料で提供される割には充実していました。ただ、連泊では同じメニューで辛いかも。

Dejligt moderne sted efter renovation. Skønt med gratis morgenbuffet, der byder på et fint og sundere udvalg.

Skøn oplevelse på et hotel, der føles nyt og indbydende. Morgenmaden var ret fin med et godt udvalg, og parkering fungerede fint. Jeg bor her gerne igen.

Secure parking area. Clean room. Great breakfast.Nice staff.

Perfecto para viaje de trabajo

Prima

Gut Lage in Bahnhofsnähe. Frühstück top

very good

Dejligt værelse. Super personale.

Fint værelse, både størrelse og møbelmæssigt. Dejlig morgenmad. Flinkt personale. God beliggenhed.

Sehr gut

Tried to set up the air conditioner to cool down the room but couldn't. Had to open the window and the noise from the train station was unbearable

Rent, tyst, parkering, bra frukost

Der Empfang war höflich, jedoch nicht sonderlich herzlich. Zimmer, Bett, Badezimmer - alles tipptopp :) und das Frühstück reichhaltig und mit sehr gutem Kaffee.

Nytt !

The room is clean. The staff is nice. The breakfast is good and many varieties.

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Issue with the reservation, phone in room did not work, front desk staff unwilling to help. TV is outdated and randomly shuts off

Subject: Formal Complaint and Request for Compensation – Incorrect Room Type and Poor Service To: Holiday Inn Express Frankfurt Management Attn: Mr. Tino Terbhardt, Hotel Manager CC: Hotels.com Dear Sir/Madam, My name is Raz Kalo, and I am submitting this formal complaint regarding my stay at Holiday Inn Express Frankfurt from November 27, 2025, to November 30, 2025, Upon arrival at the hotel—after a long and exhausting journey including a 7-hour drive, a 2-hour flight delay, and an additional 1.5 hours at passport control—we were informed at the front desk that no room was available for us. Furthermore, the receptionist, Ms. Daniela Sanchez, suggested canceling our reservation and finding another hotel ourselves. This response was shocking, highly unprofessional, and completely unacceptable. After a lengthy discussion and with no reasonable alternative, we reluctantly agreed to stay the first night in a room with one double bed and a sofa, despite having specifically booked and paid for a room with two separate twin beds. We accepted this only after being assured that the issue would be resolved the following morning and that we would receive the correct room type. The next day, after leaving the hotel at 7:00 AM and returning at 7:00 PM, we expected to receive the room we originally booked. Instead, we were again assigned a room with one double bed. When I asked Ms. Sanchez whether this was indeed the room type according to our

Nice hotel, but some rooms can be very noisy