中央駅からも近くて助かりました。中心部にも行きやすく良かったです。部屋も広くて良かったです。

Very central location, complimentary drinks, nice experience staying in the second oldest hotel in Luzern

Amazing, very accomodating. Easy check in

Great location close to train station and old town Quiet neighbour with simple self check in Would stay here again

No staff, self check-in. Bathroom walls needed washing. Only 1 hand towel. Theres a coffee machine on the 3rd floor that we found on our 3rd day (some signage pointing us to it would have saved us a 10 minute walk every mor ing for coffee). Bed was good, location was great.

Schönes, grosses Zimmer mit Balkon

Great location, clean room, lovely balcony overlooking the square. Didn’t see any staff due to self check-in so didn’t know about visitor pass until a helpful lady at KKL told us about it (gives small discounts on some activities).

nice balcony view to the city, near a church and e place with a spring

Sauberes Zimmer

Very nice

Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.

Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.

This is a good place to stay for a short stay to visit Lucerne. It is pretty limited though. There is no desk service, check in is on a tablet, but for us the tablet was not working so we had to call a number and they walked us through how to activate a room card. The room is clean, but small and a little dated. The location is great and easy to walk to everything in town.

Great location. I loved the room and all the extras—clean room and comfortable bed. Luzern is a tourist city, so why doesn’t the hotel use English? I received 5–6 emails from you, and I couldn’t understand any of them. The self check-in system doesn’t work. We were three different guests, and all of us had to call for help. Also, there’s no soundproofing from the hallway —you hear everything and get woken up constantly.

Central to everything.

No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.

The check in process was fine once we got in the main building, but we had trouble getting in. There were so many emails I may of missed the entry code. Not a fan of auto entry.

We enjoyed our stay. The floor by the shower is wet due to the shower not having a door.

We never came in contact with a hotel staff member, so there was no one to ask questions if needed. The location was fantastic, but very noisy both late into the evening and early morning. The room was clean and comfortable, other than the noise keeping you up late and waking you up early.

Really enjoyed the location of the Hotel Schlüssel in the old town area of Luzern. Everything is within a 5 to 10 minute walk, and it is just enough off the beaten path to be away from the noisy crowds in other parts of town. There is also a pay laundromat just a street over which was very convenient and we made use of during our stay. There is no onsite staff, giving it more of the feel of a personal rental. This was never really an issue for us other than requesting two room keys at check in and only being able to make one. As an aside, i made another later the first day which worked, but then the original no longer functioned. We really appreciated the fan in the room for our use, which allowed us to keep it comfortable during our 4 day stay even with moderate heat during the day. During the night we also kept the window open with the fan on to bring in cool air but the proximity to the church next door and the bells which peal every 15 minutes all night long made this not a good of an idea. Having the window closed really made this a non issue for sleeping and there is definitely a pleasant historical vibe to their consistency. Loved staying in the city for it's charm and location, and the Hotel Schlüssel just added to the overall enjoyment of our visit.