Xếp hạng và đánh giá tổng thể SORANO Hotel

Room is great,but hotel staff are required to be educated It looks hotel rule is more important than customer,s hospitality

部屋の雰囲気とモダンな感じにセンスを感じました。

Arrived around 12 and were only staying one night, leaving early the next morning. The check in is at 3 and you are not able to use the facilities at the hotel before check in. We asked if we could use the roof top pool before check in, after some discussions we were allowed to use the pool from 1, but we had to pay an additional fee (5500 yen). We did not get any explanation why we had to wait one hour. We stayed at the pool for a few hours, there were no other guests there and we question why it was so difficult to gain access before check in. The hotel and pool is beautiful, but the service level is very low.

Great space and location for few days stay for a family of four. Easy access to the train station, shopping areas, and park. Hotel staff are pretty friendly and I love their cafe space.

We had a wonderful 5-night stay here. The hotel and surroundings are exceptionally beautiful and well designed. The view from the room and balcony towards the park is spectacular. I cannot say enough good things about each and every one of the service staff, especially the front desk manager/asst director, who went out of his way to help us with advice and restaurants reservations etc. And just about everything we ate at Tachikawa was delicious. Thank you for the happy memories, Sorano Hotel.

とても楽しい宿泊でした。 アメニティが少ないと感じました。

燃えるゴミ箱とプラスチックゴミ箱の２種類のゴミ箱を設置して下さい。 燃えるゴミ箱は通常通りに捨てれるが、プラスチックゴミ箱はそのままにしてもゴミが目立つから。 ゴミをちゃんと捨てて、環境有るホテルに泊まりたい。

とても贅沢な時間を過ごせました

.

ホテルが綺麗でお洒落。 子供も大人も大満足でした。 また来たいです。

ホテルの入り口が分かりにくい。チェックインの際の説明が長い。乳児や子供が疲れていてもお構い無しでマニュアル通りの対応をする。レイトチェックアウトを依頼した際も断り方がビジネスホテルと変わらない。フロント以外の対応は非常に良かった。フロントの対応が悪いわけではないが、ビジネスホテルなのか、他のコンセプトなのか、分からなかったのは残念だった。

excellent

This property opened after the pandemic and we have stayed twice. It is a new hotel so it is fresh and very stylish. The staff is very accommodating and although English is a second language (as it should be) each staff member goes out of his/her way to take care of your needs.

The hotel staff are are amazing! The hotel offers a serene and relaxing hotel with excellent dining choices and a rooftop pool!

Roof top pool. Indoor spa with onsen. Breakfast, dinner and bar options are top notch! Spacious and peaceful lobby which includes a beverage area.

お部屋も広くて綺麗でとても良かった

価格帯もリーズナブルなのに 一流のホテル並みの質の高いインテリアえ。

部屋から見た夕陽が綺麗でした

部屋が広いから、優雅な気持ちで癒されます。

全体的に良かったんですが。 やはりアメニティはあるといいです。