Kristen
8,0
/10
Đánh giá cách đây 13 tuần
Hotels.com verified review
The property, location, room and amenities are all great. Having no front desk onsite is not great. Their website says there's "local guest support whenever you need it." ??? Front desk support would have been helpful when their website crashed, they wouldn't answer emails, and we couldn't get through on the phone. And we needed to leave our luggage but their system said we had no reservation. Because it wasn't actually functioning. This was very stressful.
Even so, we would probably stay there again. It's great to have a kitchen and clothes washer. Their system came back online before we needed to enter our room. But what if it hadn't? And they don't seem to have an adequate catastrophe plan?? One of the maintenance staff kindly let us in to leave our luggage but she had no answers about the system failure and if we'd be able to enter the building later. Hopefully Bob W learned lessons and future customers will not have this experience. They have a wonderful product. Now they need to add wonderful customer service.
Đọc thêm



