This place was absolutely amazing! The room was beautiful and the location was perfect, walking distance to the Tower of London. Also only a few steps to Tower station taking us anywhere else in the city and easy access to Heathrow Express back to airport. Most importantly, every staff member we encountered was amazing.

Tout est comme le descriptif

Great location. Staff was great. Love the larger rooms.

Great facilities and great location

It was my second time staying here and it was great! Very comfortable, clean, spacious, convenient and excellent location.

Metro istasyonunun yanı başında ,1dk uzaklıkta , kahvaltısı çok güzel ve çeşitli tercih etmemizde önemli kriterlerden biri , odalar tertemiz yerlerde halı döşemesi yerine ahşap döşeme var harika , banyo & sıcak su& housekeeping hizmetleri çok iyi , havlular çarşaflar sürekli değiştiriliyor … 2. Kez kaldık ve Londra’daki adresimiz oldu … herkese tavsiye ederim…

Great location and great place to stay.

Ideal location for exploring London sites. Walking distance to Tower Bridge, 20min on the tube to Westminster. 2 stops to Elizabeth Line train to Heathrow. My only gripes: The gym can get a bit busy, there were a couple days where I couldn’t access equipment. The bar service was not great. I sat in a booth for 20min without anyone coming over to take my order.

Das Personal war freundlich, aber an der Rezeption tendenziell viel Betrieb mit Wartezeiten, Online-Check-in wurde uns nicht angeboten. Standard nur eine Schlüsselkarte. Sauberkeit okay, jedoch Wasserflecken und etwas Staub sichtbar. Aufzug machte beunruhigende Geräusche. Bademantel etc. nur auf Nachfrage, das ist mittlerweile wohl üblich, keine USB-C-Steckdosen (nur USB) und kein Adapter vorhanden, im Vergleich zu einem anderen 4-Sterne-Hotel in England mit integrierten USB-C-Steckdosen enttäuschend, besonders da dieses hier 5 Sterne hat. Kostenloses Wasser, nett. Zimmer sehr geräumig. Matratze tatsächlich hart, was wir mögen.

Staff were friendly and helpful around local amenities. The room was stunning.

Really lovely staff on reception. Lynda upgraded us to an amazing suite as was my birthday treat. It was fabulous . Great location and lots nice places to eat nearby. Bed a little hard but reception said can ask for a mattrsss topper when you book it. Thoroughly recommend.

Great rooms, convenient for tower bridge underground

I had a wonderful stay at Tower Suites by Blue Orchid. The location is perfect, with stunning views of Tower Bridge and easy access to everything. The suite was spacious, modern, and spotless, and the staff were incredibly friendly and attentive. A truly comfortable and luxurious experience — I would definitely stay again!

Room wasn't the best , the bed was supposed to be a king size was two singles pushed together

Très bel hôtel qui offre de belles prestations, La propreté de la chambre, rien à dire, Le petit déjeuner/restaurant parfait, Par contre dommage pour la vue de la, au vu du prix, on aurait préféré une vue sur le Tower Bridge et non sur un bâtiment quelconque..

The room was spotless.

Pour un établissement affichant 5 étoiles, on s’attend naturellement à un niveau d’excellence irréprochable. Le personnel est certes courtois et professionnel, mais ayant déjà séjourné dans plusieurs hôtels 5 étoiles, je dois reconnaître que celui-ci manque de splendeur et d’attention aux détails qui font la différence. Le ménage n’est pas toujours impeccable, et il a fallu demander à plusieurs reprises des bouteilles d’eau qui avaient été oubliées. Ce sont des détails, certes, mais dans un 5 étoiles, ces détails ne devraient pas exister. Le petit déjeuner manque de dynamisme et de qualité. À plusieurs reprises, le thé servi était froid. Bien sûr, le problème a été corrigé après réclamation, mais dans cette catégorie d’hôtel, on s’attend à ce que tout soit parfaitement maîtrisé dès le premier service. Les chambres sont spacieuses et confortables : c’est un point positif indéniable. Cependant, l’expérience globale mériterait un sérieux upgrading afin d’être en adéquation avec le prix pratiqué et le standard annoncé. Relativement déçu.

So disappointed I found blood on my sheet that my daughter & I slept on overnight. Upon leaving the hotel I wanted to speak with front desk managment but because it was check-in time extremly busy around 3pm the lobby was full of customers. I thought being kind not to report in front of other quess checking in so I respectfully reported my concerns to the concierge and went about my day.. I returned 10 hours later and they had not changed my sheets! I immediately down to front desk to complain showing pitures of the blood on sheets, the manager ask to take a picture of my picture and she did she called maintenence and they changed my sheets at 2 am so inconvenient, The 2am manager was kind enough enough to accomdated me with breakfast from 7am - 10 am, however i explained im not much of a breakfast eater and thanked her Furthermore in the morning I explained to the front desk that the manger from early morning provided me with breakfast passes unfortunately breakfast does not solve sanitation The manager spoke pleasant to me and stated somoeone would call me ...I checked out on Friday February 20, 2026 and today is February 24th and noone has called or emailed me. I truly expected a higher level of service consistent with the brand. Upon checking out the next morning I spoke with the front manager. I requested a reasonable adjustment to the room charges and was told they couldn not accommodate me and stated managers would contact me

Staff very friendly, location supereb. Recommendation: try to get a room on a upper floor. We had our room on the first floor and couldnt remove the curtains otherwise people could look into ypur roo.

Hotel perfetto. Camera ampia e pulita, personale super cordiale e disponibile, posizione impeccabile.