We had an experience of "smart in a hurry" when we experienced that they were more interested in making money than in serving the customer. For example, in the middle of dinner, the lodge manager comes and charges for the stay, which is completely unacceptable and it completely ruined our dinner experience. We had to insist on first paying upon departure. When we settled the payment upon departure, he charged the entire amount for the stay, despite the fact that we had paid the amount on account for the stay through hotel.com. There were not enough towels in the room, as there was only 1 bath towel. There was no indirect light anywhere, only bright bulbs. Our dinner table was placed under the bright light, so insects constantly fell into the food.

Unfortunately, we had a very mixed stay, with overall disappointment. Starting with the positives, Nokanyana is in a very nice setting, the staff on the property (restaurant, front desk, support functions) were all exceptional - attentive and friendly. The room was spacious and we had everything we needed. Where Nokanyana failed spectacularly is what actually mattered to us most given the location: game drives. Our driver / guide got stuck in sand, something that could happen to anybody (even though it did not happen to us tourists with no training in how to do it). What was shocking is how not