Just wanted to say that I really did expect a lot from this “beautiful beach front new wellness resort”. But in the end got nothing but a big disappointment and specially on my bday weekend. Not only did we not get any upgrade with a hotel being empty but hit a real attitude during check in process or anytime we tried to get anything done. Always heard a “No” to any request . Absolutely u professional stuff overall. No one knows what they are doing , always made us feel like we didn’t matter , room service was nowhere to be found after calling for 2 days. Spa that suppose to be a beautiful Expirience was extremely unorganized and dirty with towels and everything just on the floor. steam room didn’t even work. And to originally have a tour of the facilities you apparently have to wait for a next day, when it was completely empty inside. Restaurant unfortunately a big disappointment as well, had to wait for 2 hours to even get a first round of drinks for a bday brunch , while our server was a bartending at the same time and trying his hardest to remember where to go and what to do , they definitely need a new manager in place and more stuff. More overall well trained people in the hospitality industry. While the building itself is new and rooms are modern , it’s a completely mismanaged situation. I would give it 3 stars the top. Now i understand the price better. I think it has such a great potential but for some reason no one is interested in making it better!