本是有一項$ 4 0的清潔費費用是在check-in時向賓館支付。到check-in時賓館臨時要加收$11雜費，這在Hotels.com網上訂房完全沒有聲明。支付$ 6 0紙幣後，賓館拒絕找續回$ 9,說是作為小費！ There is a sum of $40 as cleansing fee to be paid directly to the guest house at the time of check-in. When check-in, the guest house enforced an exact $11 as miscellaneous fee. This $11 was never mentioned under the website of Hotels.com. When I paid $60 in money notes, the guest house refused to give me back the change of $9 and said to keep $9 as tips.

本次訂房時，是無注明：一房多人，客人一心以為是一房一人，最后是一房多人，去checkin 時，是外地人，我提供有order no 及訂房資料，對方完全溝通不到，甚是無助，房間在D座，Checkin 在A座，非常不便，感覺被騙，因為內在環境太差，第二晚無再去住，亦無人可投訴！