Gorgeous room and comfy bed. Clean as could be. Two niggley things. No bin liners in the waste bins. Tea bags just wet the bin and stuck to the side. Wooden sticks to stir tea and coffee instead of tea spoons. Really tacky

We (family of 2 adults + 2 children + dog) had a very comfortable night’s stay in the adjoining family rooms. We were very impressed with the value for money, the rooms were very clean & spacious and the beds were comfortable (single beds were larger than normal!). At first the adjoining door was locked as the booking seemed to be mixed up, but the issue was sorted promptly at reception. We then had a knock on the door by a member of staff the following morning asking if we had booked the second room, but this seemed fine when I assured her we had! The booking on hotels.com is very confusing for the adjoining family rooms, with each room being listed separately but each priced at twice the normal room price (confirming that booking one does indeed book both!). I suspect this issue caused the confusion. Anyway, assuming we are not charged double next time (!), we will definitely book in here again next summer on our way between London & the Highlands & back again.

Fantastic hotel and staff but the stoke area in general is not very nice.

Spacious room for our family, very clean facilities. A wonderful warm and efficient welcome!

Brilliant friendly staff.Clean , comfy room. Good food & nice Bar

Bleak, sad surroundings outside. Hotel is lovely though. Clean, tidy and spacious. Great family room set up -two connecting rooms.

Lovely room, brilliant breakfast, friendly staff. We had a great stay thank you

Enjoyed our stay

kind people

Lovely spacious clean room. Very comfy beds and pillows. Excellent location. Slept very well as quiet and air conditioned room. Only comment on the room is that the shower us on a raused step about 10 inches so could do with a hand rail to steady when getting out. Handy fridge in room. Breakfast disappointing first morning as no croissants, fruit, yoghurt and coffee awful but following morning much better but limited supply . No marmalade either. No menu so unaware omlettes available so i asked and had a lovely 1.

Very nice room. Comfortable and quiet and very clean. Would happily stay there again. Breakfasts were also a hit, waffles a favourite with my son.

Lovely stay

Not happy with room and service this time. Booked a Queen room, was under the impression the bed would be big, it wasn’t, was told the ‘King room bigger’ I requested ’Non feather duvet & pillows’ on my booking as have severe allergies. Got in room & feather duvet & pillows on bed. Made two enquiries to have them changed, waited ages in which time allergies had kicked in, blocked nose, itching etc.. only for a non feather duvet & pillows to be brought to the room, which I had to put on myself as was told ‘it’s a privacy thing’, then had to ask for pillow cases as non brought. Red wine all over floor/carpet near bedside table & sticky under table so not cleaned properly. So overall not up to standard in my opinion.

We booked this hotel to be near Emma Bridgewater and had never stayed in a Hilton Garden Inn before. We were delighted with the room - larger and much lighter than Premier Inn rooms, larger bathroom, good quality toiletries and very friendly staff. Will definitely look out for this chain in preference to Premier Inns in future!

Very convenient for a works trip

Second time we've stayed here and can't fault it. We included breakfast this time and enjoyed it - choice and quality was good. Located right next to centre of Hanley. We would stay again, free definitely.

The hotel was lovely clean and staff and breakfast were great Just the bed was so uncomfortable it was rock hard and lead to poor nights sleep and aches so it spoiled it unfortunately

Waiter and waitresses were great, one of the chefs had a bad attitude towards the waiter and spoke down to him quite a lot. Dont know how the waiter puts up with it. The kitchen is open for all to see the way he treats the waiters, its disgusting. Room was adequate.

Overall, it was fine. No major issues, but I have stayed in many Hiltons in my time, and it just felt slightly underwhelming to have the Hilton brand associated to this hotel. The check-in was really poor, and I do not blame the front desk staff directly, but whoever is responsible for staffing should be embarrassed. It took between 50 minutes to an hour to get our keys to our room. Breakfast was fab, and the staff on the whole were friendly, but again, I have been to Hiltons where the service came with a smile, and things were never too much fuss. Here, at times, it felt like we were putting people out, when asking a question.

Very nice stay