My room was nice and clean. My bed was comfortable. My breakfast was very unsatisfactory, not the level of 4* hotel. You even get better in 3*. I was surprised to find out that it cost£25 pounds to use gym, or swimming pool. In all hotels I stayed it was included in the price for the room. Location suited me as I came for the opera. Around the corner there are a few ok restaurants. I was told that dinner on Crescent is nit good and much overpriced . Parking cost £30 .pet night. So at the end they drain your purse. Be ready.

Checking was swift and efficient. Our room was fine - very good bed, iron & ironing board, good bathroom wit powerful shower and Elemis toiletries. The spa and pools are extensive - several small pools and numerous saunas and steam room. Breakfast menu was extensive though I felt the quality of the hot breakfast didn’t live up to the luxury badge of the hotel

Absolutely wonderful hotel right in the centre of Buxton. Wonderful spacious room. We ate in the bar and the food was excellent.

One word ....... Perfect.

We really enjoyed our stay at this hotel. Huge room with very comfortable bed & great shower in bathroom. The spa was lovely and so was breakfast in the morning.

Very good menu, lovely dining area but the excellent staff were stretched during busy periods

Service at breakfast was very slow.

Good staff

Some of the staff are brillant .but there where a couple of staff .non customer friendly

Lovely helpful professional staff - stunning location

Very good

Everything about this hotel is amazing

Breakfast was delicious!

Fantastic hotel in a great location. Only issue was that one of the pools and the aroma room in the spa were closed and unable to be used. We weren’t informed of this prior to stay. Overall thought a fantastic place to stay with friendly staff. Would definitely stay again!

Beautiful hotel, staff very friendly, thank you to Amy on the front desk for helping out with the spa

The hotel and spa are good, but they fall short of what could be a truly excellent guest experience. There are a number of missed opportunities throughout the customer journey. The main issue doesn't appear to be staffing levels, but rather inconsistent training, a lack of management oversight, and insufficient quality control checks. That said, I would return. The spa facilities are enjoyable, the building is impressive, and there is plenty to like. However, I would avoid dining in the hotel restaurant for breakfast or dinner and would probably skip the bar as well. There are numerous excellent alternatives just behind the hotel and across the road that offer better value and service. My advice to future guests would be to check carefully what is and isn't included in your package before arrival, research the parking options in advance, and make use of the valet parking service if it suits you (£30 per day). On arrival, ensure your room has a TV remote and that the complimentary refreshments have been fully stocked. Unfortunately, requests for missing items seemed to fall on deaf ears during our stay. One final surprise was the room service tray charge, which felt excessive and was higher than I've experienced in some luxury Mayfair hotels. Overall, a good hotel with the potential to be great, but one that would benefit significantly from stronger management attention to detail and service standards.

Lovely hotel with individual rooms, lovely bar in an ideal location

Great location and a real wow factor when you arrive. Room comfortable and well proportioned. Easy access to shops/bars/reataurants. Only real disappointment is restaurant. Had breakfast twice and felt very average - poor service and food ok but not great. Shouldn’t be hard to run breakfast but al felt a bit shambolic. Had contemplated eating in restaurant in evening but v glad we didn’t. Felt a bit like airport lounge or premier inn breakfast.

The accommodation was first class. The evening meals were good. The breakfast a let down. The Smoked haddock was off sweaty smell. We told them. The sausage wasnt good either on my full English

Pool and spa use very expensive. Could get a better deal on the day . Wasn’t made clear at the start this extra charge . Scanty fresh fruit and bakery on display no one topping up .Our room was overlooking noisy air con units in use all night .