The elevators in this 13-floor hotel are unreliable. The hotel only has 3 available for guest use, 2 of which were working when we checked in, and just a few hours later only 1 was working. They are small and don’t hold a lot of people (or their luggage). We found ourselves stuck on the 8th floor many times as the elevators kept passing by us to go to the top floor, or when one finally opened on our floor, it was packed. Check in was somewhat slow which was to be expected, but check out was a disaster. Only one person working the desk at 11AM on a Sunday, and yes you had to physically check out. I cannot recommend this hotel at all. The manager did not prepare their staff or property for large waves of people and did not staff the front desk to its capacity.