I think we got a cheeky little upgrade because the room was huge! Spotless, the soaps and things smelt gorgeous. Beautiful little touches in the room too. Staff so friendly and courteous, can’t do enough to help. Breakfast was delicious and plentiful. Would love to stay again.

Lovely hotel. Clean and beautiful rooms and the breakfast was outstanding. One of our favorite hotel stays while in the UK

Yes

The room was HUGE! The shower has great water pressure and lovely smelling products. The staff were lovely, the bar was gorgeous and the bar tender kind and helpful. The menu for breakfast was extensive and delicious and the smoothies were an added bonus!!!! Would recommend highly and absolutely stay there again!

Staff courtious,rooms clean.

Stunning hotel. Beautiful clean, modern rooms. best of all... Exceptional staff. Thank you

Lovely heritage 5 star building let down by indifferent facilities. Specifically a large bedroom became tiny because it was over stuffed with furniture. The bedside table had a radio on ith that was as large as the table. Buffert breakfast was a mean spread of poor quality produce. Cooked breakfast was marginally better. Simple adgustments would make it a much better experience.

Great hotel, amazing staff, breakfast was lovely and the location is just perfect

Everything is a good standard

Clean, nice presentation

Lovely room, comfortable bed, good value, bar was lovely, staff friendly and helpful and the jazz event downstairs finished off a perfect night. Thank you

Very nice stay, would recommend.

La chambre était grande et propre. Lieu central et le personnel étaient très aidants!

We were delighted with our stay. The room was large and everything was great quality. Breakfast was very good and all the staff we encountered were professional and accommodating.

Overall we really enjoyed our stay at the grand. Staff were really friendly and the hotel is beautiful. We stayed on New Year’s Eve and they had a jazz singer performing in madeleine’s bar downstairs which was lovely for drinks before we headed out. However, there were a couple of issues. The room was very cold and no matter what temperature we set the AC, it wasn’t heating up. There was also an issue with the key cards not working for rooms so we had to keep approaching hotel staff to be let into our room. Finally, we requested late checkout, which was accepted, but half an hour before we were meant to check out a member of staff knocked on our door to tell us we needed to check out. I explained that we had requested late checkout and he was very polite and apologised for the communication issue, but I was disappointed by the disorganisation nonetheless. Regardless of these issues, we still had a great time and would stay there again.

Breakfasts was average, staff were lovey, no heating in the bathroom, tops broken off the toiletries. Great sized rooms and comfy beds though, with coffee machine and kettle.

did not have breakfast

Lovely stay. Staff were attentive. Room was spotlessly clean

We had an exceptional stay in a fantastic central location. The staff were very friendly and welcoming, and the room was extremely clean. The penhaligons luxury soaps were a lovely added touch and really elevated the experience.

Yes but tv not working properly