So disappointed that the pool was so cold. I only booked for the pool

I arrived at the property at approximately 7:00 PM and was disappointed with the lack of information and guidance provided during check-in. The front office representative did not share any information about the hotel facilities or amenities. As a guest, I had to ask whether parking was provided and whether it was complimentary, which should have been communicated proactively. No overview was given regarding the pool, gym, or other amenities. Later in the evening, I had to call the front desk to ask about the pool and gym hours and location. When we finally reached the pool, we discovered that the pool was cold and that towels required a $25 deposit, information that was never shared with us in advance. This was unexpected and inconvenient. Overall, I felt that I was not properly informed or oriented to the property, which negatively impacted my experience. Basic guest information — especially regarding amenities, hours, and additional charges or deposits — should be clearly communicated at check-in. I wanted to share this feedback so it can be addressed and improved for future guests.

Buen lugar, excelente desayuno

Exceeded all expectations. My room was impeccable, clean, modern, and incredibly comfortable with fresh linens and thoughtful touches everywhere. The staff couldn’t have been more welcoming and attentive, making me feel right at home from check-in to checkout. The location is ideal, very close to the US Embassy, and every detail from the quiet atmosphere to the amenities was top-notch. 100% recommend—I’ll definitely return on my next trip to Tijuana!

La habitación muy amplia y la cama super cómoda.

Habitación impecable

The ac would not work. After calling front desk about 45 minutes later they came to fix. Also the tv was not working. They asked if we would like a different room but we had already situated our belongings.

Muy bien ubicado para ir a trámites al consulado, el servicio muy bueno, los meseros del restaurante muy atentos, lo único malo es que se batalla con las llaves de los cuartos

Todo se centra en la habitacion, la sabana tenia manchas de sangre aprox 4 de unos 5 cms, nos percatamos, y por la hora y cansancio lo cubrimos con cobijas

Estuvo excelente el servicio y atención. Agradezco a cada uno de los trabajadores

Habitación limpia, buena ubicación

Clean room and property. Included breakfast a big plus.

Las camas muy cómodas, se sienten limpias

Habitación cómoda y limpia. Atención amable y oportuna

Si, muy recomendable

Muy agradable el hotel y por el precio es adecuado el servicio

Excelente atención del personal y el desayuno muy rico gran atención de los meseros y muy variado del desayuno , dirio cocinan algo diferente a pesar de ser tipo americano

Excelente

La recepcionista que está en el Tercer turno fue muy grosera y poco cortes

Excellent