Great hotel, great service, wonderful caring staff

The pool was fabulous! We missed the elephants, but the hippos in the evening ---- amazing!

If you want a nice hotel on the Zambezi River this is the place to stay. It is not in town and about 10 to 15 minutes away depending on where you are going. But very relaxing on the river.

Liked food and service although turn down didn’t turn up on our second night . Beautiful grounds and view of river Rooms a bit basic cold bathroom heating didn’t work. No magnifying mirror in bathroom . Shower very good but would also like a separate hand shower so as not to get hair wet especially for women .

Terrible customer service. Had an emergency out of my control. Contacted hotel to try to reschedule. They flatly declined and would not oblige. Buyer beware. There are way too many great options in the area with better customer service.

Every thing

Excellent hotel and staff. Large grounds with lot of greenery and Zambezi river as back drop. River cruise right off back of hotel.

Beautiful property Right on Zambezi river. You will want to stay forever. Staff is attentive and the ground's are magnificent!

Spectacular property with dedicated service

The room was far above expectations. Spacious rooms, large balcony and huge luxurious bathroom. Bar area was right by the river with incredible views. Outdoor dining in beautiful grounds. Lovely.

Great Chef, comfortable rooms, excellent service.

Overall service

Best experience I’ve had in Victoria Falls and worth the price. The rooms are top class, meals excellent. The views on the Hotel are perfect.

Location on Zambezi river is stunning. Sunset cruise leaves from hotel jetty. Some animals in hotel grounds. Staff very polite and helpful. Courtesy bus to town. All in all beautiful.

Beautiful place with friendly and efficient staff.

It really is a unique and beautiful hotel. The staff are all extremely helpful and the ambience is lovely. We were also blessed to have seen an elephant literally almost next to us whilst having a drink in the grounds.

Beautiful grounds, fantastic facilities and very attentive wonderful staff.

This is a beautiful property. The staff was great. The rooms beautiful. Breakfast and Dining faciliites were very good. We enjoyed High Tea, served as it should be. I would definitely stay here again.

Fantastic and luxurious hotel it was just what we needed after a long safari. You will not be disappointed 5 Star place and the restaurants is excellent!

So often you doubt the praises from a traveler. But this hotel deserves all the top stars awards. EVERYONE, literally everyone was so gracious polite and welcoming. From the front desk, to the staff during breakfast, and even the men maintaining the grounds. It should be noted this hotel is secluded from a “town” and clearly designed for families with children. But we absolutely loved our entire experience with Palm River. Loved it