Don’t stay here if you have a baby.
Despite having given the hotel the age of my young baby prior to our arrival, and obviously having a pram when we checked in, the first room we were given was down a narrow flight of stairs which was very difficult to carry a pram up/down safely.
We complained and were initially told to leave the pram outside reception. I pointed out that would mean we may have to carry a lot of things up and down the stairs whilst carrying a baby also- not safe. They then gave us a “more accessible” room which was up a set of 4 steps.
The travel cot they provided did not have a base, and instead they had folded up a duvet at the bottom and balanced the mattress on top. I complained and they found the base fairly quickly, but did not have an appropriate sheet for the travel mattress. Instead they had used a flat sheet from a double bed folded up around the mattress. When I highlighted that this does not follow NHS safe sleep guidelines in the UK the manager argued with me, and tried to tell me we would be fine even after I told him this is a SIDS risk as the baby could pull the sheets loose, which can be a suffocation risk. The manager then tried to persuade me that the outer layer of the mattress itself counted as a fitted sheet.
They were unable/unwilling to resolve the problem beyond this, and we had to go out the next day to buy an appropriate bed sheet. Despite telling them about the risks, the manager clearly didn’t communicate this to housekeepi