Xếp hạng và đánh giá tổng thể Hilton Tulum Riviera Maya All-Inclusive Resort

The hotel exceeded my expectations! First thing when we checked in we had a room bracelet that made it so easy to access the room without the old card method. The room's view is heaven, facing the beach and the staff used to clean the windows every day from the humidity so you can see the beach. Also, the shower is fancy and comfortable. The entertainment staff were so nice and made it fun on the beach and the pool. The food was delicious in all of the restaurants and we tried all of them during our stay. The hotel had a show for 2 hours every night, other hotels are so boring at night if you have kids and you can't hang out in the bar. If you have kids, the hotel has a whole kids' area that has activities for the kids all day. The staff were so professional and nice. Jose translated our conversation with the taxi driver and communicated well with him for an hour. Room service quickly responded to any concerns or requests, when we ordered food in the room it arrived in 10 minutes hot and fresh. When we had an issue with the fridge, it was replaced in 20 minutes. The hotel is very safe, they took the taxi driver’s information, DL, and ensured that he was coming to us and that we ordered him. I recommend the hotel to anyone and I will definitely go back with the family

🌟🌟🌟🌟☆ Great Stay, But the Seaweed Smell Was Overwhelming Overall, Hilton Tulum is a beautiful resort — the rooms were clean, the staff was friendly, and the amenities were top-notch. We really enjoyed the food options and the relaxing atmosphere. However, the smell of seaweed near the beach area was very strong during our stay. We understand this can be a natural issue, but it definitely impacted the beach experience and made it hard to enjoy that part of the resort. Still, everything else was great, and we would consider coming back — hopefully during a time when the seaweed isn’t as intense.

everything excellent

Staff was extremely nice, hotel was clean will definitely come here again

El hotel muy buena infraestructura, atencion de todos los colaboradores. Aspectos para mi; NEGATIVOS: No tiene acceso a la playa, el unico lugar accesible es pequeño, y es muy molesto caminar, porque tiene rocas en vez de arena. No vuenta con segmentación de edades de menores, mi hijo de 15 años tuvo que estar en la alberca con niños con pañalesbgritos y llantos de bebes. POR FAVOR CATEGORICEN ANLOS MENORES.

The resort was absolutely stunning. Every detail was carefully planned. Having access to the enclave pool made all of the difference as those pools were typically quiet and empty. Those pools also had access to a restaurant that was amazing. The food was everywhere amazing, but the best part about staying at this resort was the staff. The staff were all so friendly and helpful. The staff made sure that we had everything we needed and we’re comfortable every single person that I encountered who worked at the resort was extremely kind and easily made me want to come back to this resort again.

Staff is very friendly and helpful. Clean.

The kids area is super fun, their beach is very nice, the pools are warm and lovely. We only tried ine buffet and the fiod wasnt good. That would be my only complaint. No sargasum on the beach! Even in June.

Everything was so wonderful!!!!

Beautiful property! Top tier!

We loved the grounds! Everything was beautiful! 🌸

it was very clean very beautiful really good customer service everyone was so nice and there were plenty of shows and activities to attend I enjoyed the selection of food. drinks were a little weak so I ordered a extra shot on the side. i will most defiantly stay on this resort again

Excellent stay

Good, needs more adult entertainment

Nice

Muchas opciones de actividades y comida.

Everything we expected.

He was very disappointed with the service had roaches in the room. The manager wasn’t helpful four days. We were very disappointed. It was too busy at the front desk complaining about this and that AC wasn’t working so he wasn’t very happy with us day.

Andry was great at check out ! Our trip was amazing

The food was average at most restraunts and buffets. Lunch options were minimal and lunch buffet was awful. Service was good overall except having to ask for a crib 4 times and changing rooms due to fridge not working and no hot water. Drinks were average through out the different bars. No food truck as advertised near kids area. Half of the water park is broken too.