So having arrived at 3pm i got settled got to the gym etc, just about to cook dinner as the apartments have a kitchen and i hear the door lock go, and a lady with her bags enters my room. Having both looked shocked we went downstairs (we were not together to make it clear) to find out why we were both allocated the same room, to this day I still have no idea how one member of staff allocated me a room and another member of staff didnt know I was in there. I was certianly not impressed and the lady wasnt either, if it had been the opposite way round and I had walked into her room would have been a much worse story, poor indeed...

My wife and I really enjoyed staying at this apartment, very modern clean and roomy with a very nice restaurant.

The facilities in rooms are excellent, a fully equipped kitchen area, great bathroom, dining table and chairs, you could live their permanently as it has everything you would need. Situated two minutes from Selfridges, the Arndale Centre and bars and restaurants it is very convenient. Be aware there is a £100 deposit preauthorisation required until you have checked out and the room has been inspected. My only criticism is the bed is very hard, the option of a mattress topper would be good.

Overall I enjoyed my staff.

Excellent location for central Manchester and transport links for surrounding areas. Nice, comfy rooms and plenty of space. I found the mattress a little hard but otherwise no complaints. Exactly what we were looking for in Manchester.

Perfect

The hotel has everything you need for a city stay. Reception looked great and smells amazing. Studio apartment big with plenty of room, could have fitted more than 2 in the room. Had pretty much everything you need for a short stay, could eat in with no issues. Pool was clean and completely empty when I went. Pillows in the room were the worst pillows I have ever seen in a hotel, were like a sheet or paper. The train line that runs down the side, although not that frequent it was actually very audible in the room on the 13th floor. The aircon was substandard for the size of the room/hotel - would have been better to leave the freezer door open. Mattress was very firm, too firm for my liking but that’s just a personal preference. That being said I would definitely book again, will just need to avoid the extreme hot months and bring my own pillow

We had a lovely stay bed a little hard but other than that was great

The staff was extremely un helpful and seemingly did not want to be there, one manager in particular was a real problem. I would never stay there again, customer service is not something they practice.

Great place

All good

Very clean apartment, we didn’t cook in but everything you need if you wish to, spacious and comfortable to spend a weekend. The bed was ok pillows awful but they replaced them for me ( thank you ) location is fantastic literally 5-10 mins walk from shops and restaurants. Would definitely recommend and book again

The hotel staff are extremely un helpful and un welcoming

Best hotel I’ve stayed in for a long time

Rude receptionists.

The room was very stylishly decorated , it was clean and I liked the kitchen , I didn’t enjoy the breakfast as it was cold , but apart from that I enjoyed my stay

Property was clean staff were lovely I would recommend and stay again myself

Before i say anything I will say the staff are fantastic. The hotel is dated. Rooms are not great and the beds are sold as king but actually 2 single mattresses pushed together. There is no air-conditioning or climate control and considering the rates charged i feel it leaves alot to be desired in rooms. Beds are also a little. Gym is good, location is good. At night you have an option sleep with door open and get attacked by bugs or use fans provided by hotel and slowly roast. The end balconies turn into a waterfall at night with water spraying out. As amazing as staff are i dont know if i would rush to stay at the hotel.

Great location, wonderful condition, fabulous breakfast. Strange arrangement with the parking exit, and reception staff seem inexperienced.

I had such a lovely time at city suites all staff were lovely I got the studio apartment, perfect catered for everything and pool was nice after a few drinks out