Net hotel, personeel is vriendelijk en behulpzaam. Kamers zijn netje schoon.

Area was close to the sea and offered plenty of amenities and pools Staff were ok but not super friendly

Nice staff

Everything was great. Lovely clean rooms, comfy beds, food was excellent and the location was perfect. Would defo come back

The food and the kids club were both really great!

Everything in hotel was great.

Food was great. Unexpected bottle of champagne for husband’s birthday was a surprise! Thank you Room looked and presented clean. But did need to report small Issue. Pool area was clean but busy at times

Really nice hotel in a quiet area..the room was lovely, very spacious, comfy beds and a huge bathroom area .. the rainfall shower wasn’t very powerful though with was a bit disappointing! The balcony was a great size too with a gorgeous view of the pool area and the sea. The mini bar was complimentary and was refilled every day, along with the water and coffee pods. Breakfast was a standard buffet with a good selection of hot and cold food! The pool area was beautiful and was never crowded and plenty of sun loungers for everyone. The staff were also helpful and pleasant. There was a lovely promenade along the water which brought you into the next little town with plenty of the usuals bars and restaurants. It was about 2.5km but there was also plenty of taxis or the local bus available too. There was also a bus into PDC which took about 40 mins and cost €2.95. The bus stop was right outside the hotel. Overall a lovely experience, nice and peaceful but also close enough to the more lively areas. Would definitely stay here again!

Lovely room with a gorgeous view, regularly restocked tea and coffee, a nice big shower and a great size balcony. The staff were really helpful and friendly and the place itself is in a great spot - handy for both Arecife and Costa Teguise - with some great pools, especially the Royal Level infinity pool. The only real downside is the food in the buffet restaurants. Breakfasts are excellent but I didn’t manage to have one nice dinner - other than my evening out at the Italian restaurant (I think those on the all-inclusive deal get a voucher), which was excellent. Tiny gripe was that my room had an adjoining door to the room next door and I don’t know if the residents in that room were really loud or if the sound just really carried through the door (they may have thought the same about me) but I was glad they weren’t late-night partiers.

The hotel was lovely, nice quiet location but within walking distance of shops and bars. My only niggle would be the evening food selection. I stayed in the Royal section but the food was better in the standard restaurant. Apart from that, the hotel was great, staff were excellent and I would highly recommend staying there

Le personnel est très enviable et les services sont au top. Confirme à la description.

Rooms cleaned every day; staff friendly and selection of food good.

Lovely stay for a solo traveller needing a relaxing holiday, so much to do at the resort & the staff were very friendly and happy to help! Entertainment every night and food was amazing & abundant. Only thing was wish the Olympic pool was free, had to pay €4 per swim

It is a nice hotel with good pool areas, but I felt quite let down by a few aspects. Check-in: I had to wait 20 minutes just to check-in, which isn't what I expected from the 'VIP check-in' promised by Expedia. I was offered water or orange juice, but saw other people getting cava! Staff seemed a bit stressed, perhaps not enough staff available to cope with the number of guests. I wasn't able to get into my room straight away which was a a bit frustrating, but it was before 3pm and they said they'd call when the room was ready. When I heard nothing by 3:15pm, I went back to the desk and found out it was ready. Room: My room was in block 1, and sort of overlooked the lobby. It was so so noisy. After a very early start to travel that morning, I was desperate for a restful night so was heartbroken when at 8pm the entertainment in the lobby bar kicked off. It was so loud in my room, I might as well have been down there in the bar. I had to turn the TV up very loud to compete with the noise! When I complained, reception said they might have another room round the corner I could move to, but didn't know if it was clean yet. I was so exhausted I chose not to, but asked if they could try to move me the next day. They were fully booked so were not able to. My holiday was really saved by my ear plugs. Even after the entertainment and booming music stopped, every sound in the lobby echoed loudly - voices, furniture scraping on the floors. I went on holiday to rest and recharge, and

Les piscine , les boissons all inclusive, l’extérieur, la chambre

Suite Royal rooms were excellent

Hôtel et prestation de qualité. Merci aux personnelles pour leur gentillesse et bienveillance.

Muy buenas vistas del mar y a las piscinas

The room was always lovely and clean The Royal Level food was amazing and always so much choice The staff were always helpful and welcoming

Huge complex about 30-50 minute walk into town. Room was clean, spacious and comfortable but there was a foul sewage type smell in bathroom. Food was good and staff generally friendly. Noise from pool disco was intrusive. Reception staff were not interested. Said it's an active resort so all rooms are like that. Pity