DO NOT BOOK. If I could give 0 stars, I would. This was by far the worst hotel experience I've had. We arrived on Saturday afternoon to find no one at reception, only envelopes with room keys. There were no check-in instructions and no Lausanne Travel Pass, which is advertised as a complimentary benefit and should be provided at check-in. The room appeared not to have been properly cleaned. The beds were covered in hair, sheets were missing, and we were given only two towels for three guests. There was no staff available to help. We couldn't call the posted contact number ourselves because none of us had international calling, so we asked a Swiss friend to call on our behalf. He was told no one would be at the hotel until Monday, two days later. The only solution offered was that a maid might come several hours later that evening. Getting the Lausanne Travel Pass was equally frustrating. Instead of receiving it at check-in as expected, we spent over an hour trying to contact the hotel and then providing information over the phone before the passes were finally emailed to us. By that point, we had lost confidence that our stay would improve, so we checked out after only a few hours and booked another hotel. We requested a refund that same evening due to the condition of the room and the lack of staff or assistance, but our request was denied. A hotel should provide clean rooms, basic amenities, and someone available to assist guests. This property failed on all three.

Hotel was 5 minutes walk to Rennens rail station which is only one stop from Lausanne central station so transport options to whole Lausanne region were convenient.

Sehr schlechte Matratzen

Die Matratze war schrecklich unbequem. War in der Mitte durchgehangen. Frühstück ist nicht geniessbar, alles Tiefkühlprodukte, nichts Frisches.

Das Bad/Dusche war verschimmelt…absolut inakzeptabel. So eine Unterkunft muss man meiden!

Séjour agreable

good stay. but manager doesnot keep the position sometimes.

Ganske bra, men veldig varmt om natten. Vi hadde en vifte stående på gulvet, men den lagte mye støy. Frokosten var veldig enkel, men ok.

Abbiamo soggiornato una notte. Posizione comoda per visitare Losanna. La camera è stata rinnovata da poco e ed è molto accogliente, l' unico difetto il diffusore di essenze che rilasciava una profumazione troppo forte per i miei gusti. La colazione è da migliorare.

Das Hotel liegt an der Ecke einer rel. befahrenen Strasse und der Verkehrslärm kann je nach Zimmer ziemlich laut sein

Great hotel for business. Close walking to everything, simple and private

ich war zufrieden. Grosse Zimmer. Hat alles gestimmt

No service!!! No body at front desk offer help

sehr freundliches hilfsbereites Personal, schneller check In, gute Verkehrsanbindung an die Stadt. Können wir weiterempfehlen. Parken vor der Haustür, und das gratis.

Bett war zu hart. Kein Wasser im Zimmer, muss vom Wasserhahn trinken.

Soggiorno di una sola notte, confortevole, ottima pulizia, buona colazione, parcheggio gratuito di fronte, ottima posizione per l' Unil.

Hotel is clean and quit, good place to stay

Ude mærket hotel til en enkel overnatning

The customer service of few hotel workers were horrble. Some ladies really need to learn how to talk to customers. I was not offered to leave my baggage and come back for check in. I offered to leave the bags myself. Nor i was offered to wait the check in time in the lobby because people will be coming. Apparently i dont count as a person. The next day the cleaning lady who doesn't speak English and another administrator tried to kick me out because it says on her paper and i didn't hear any apologies after their mistake. The breakfast next day was not starting at 7 am and nobody told me that. Finally the next day for some reason they want to kick you out at 10 am not at 12.

Lobby sehr schön umgebaut aber Badezimmer in meinem Zimmer war noch alt und Ventilator von WC funktionierte nicht.