This was our first time visiting Mexico City, and overall, we had a very pleasant stay. The property is ok, well-maintained, and spotless. We especially loved the breakfast buffet—it was one of the highlights of our stay.
Unfortunately, we did encounter an issue with the airport transportation that left a bit of a bad taste. Before our trip, I personally called the hotel to arrange both pick-up and drop-off transportation to and from the airport. I was told by the receptionist that the total cost would be 1,300 pesos (approximately $75), which I agreed to pay when we checked in.
The day before our departure, I called the front desk to confirm the pick-up time for the airport and was then told that the amount I had paid was only for the airport pick-up and did not include the return trip. This was not how the cost had been explained to me during my initial phone call, so I was disappointed by the lack of clear communication.
Since the airport is only about 15 minutes away, I ended up taking an Uber, which cost me only about $11 dollars . I would recommend that the hotel be more transparent and specific when explaining transportation fees to guests to avoid misunderstandings.
Despite this experience, we enjoyed the property and our stay overall. The hotel has a lot to offer, and with better communication regarding transportation services, I would have no hesitation recommending it.
