Good location, clean and tidy. Friendly staff.

Clean room, easy parking, friendly staff great location

Nice staff, parked in council car park at rear of pub. Room good with comfy bed and good decor, no Wi-Fi signal and awful phone signal too. Close to amenities with shops n restaurant's only a pleasant 2 minutes walk. No breakfast available as stated but there are cafes nearby most only open from 9 though

Clean, tidy and the bed was one of the comfiest I have ever slept in! Check in was quick & easy, lady had great customer service.

Few issues with missing things from the room…hairdryer and remote control for the TV. But the lovely landlady/ manager was amazing and I can thoroughly recommend this place. Central to Ely town…which is absolutely stunning. Truly a great find

Didn't have breakfast and if we wanted nowhere was open or unlocked

Room was clean and comfortable, food was lovely, the staff were brilliant and helpful. The only problem was the remote control for the tv didn't work and staff didn't seem to know how to fix it. While it's certainly not the most important thing we all know 99% of hotels have got TV's in them, it's standard these days so the staff should be trained in how to work or set up the remotes and there should always be spares. There should be a set of instructions near the reception or even in the rooms explaining step by step how to set it up. On the surface it doesn't seem a big issue but as I said if tv's are a standard thing these days then it's maybe a slightly bigger issue than it initially seems. Staff really should be trained in how to set them up. To explain how to set it up is nothing more than a 10 minute job. If you use 'One For All' remotes and buy 6 tv's, all the same make and model then it will be easy

Parking was terrible, it was so tight someone parked next to me and I couldn’t get in the car, Staff came out and moved a car so I could park inside

Modernized and clean rooms with modern onsuite. Great facilities. Excellent value and good location. Easy check in. No car park but free next door in council car park overnight. Would stay again. Didnt have time to use bar or restaurant.

Staff was amazing! Great location and great place to stay in Ely

We were supposed to be in a "superior room". If room 6 is a superior room I wonder what the others looked like. The room was quite small, the pillows were all lumpy and not comfortable at all. There is no soundproofing in the room. After a long drive we had an early night but the kitchen extractor fan was below the window and was loud until it was switched off. After that we had to listen to the neighbours in room 5 talking over the volume of their TV, I have never watched Gogglebox but I have now listened to a whole episode. Finally, in room 6 there is no WiFi, no matter how hard I tried to get connected it didn't happen. To end on a positive note the staff were very friendly.

Very welcoming and shown to the room. However we were not advised the kitchen closed at 8 on a Sunday and we missed the being able to order by 1 minute (7:59) Lots of info about tea and coffee but when it came to it there was no milk. The bed was comfy, but the night we stayed there were howling winds outside which caused cupboard doors to rattle and a cold draft through the bedroom door. At 4:30am we finally figured what was rattling and propped pillows against it and managed a couple of hours sleep. We tried to inform reception when checking out but only found the a cleaner to hand back the key. We did return later in the day to advise the issues we had.

The hotel was comfortable and simple, and met our needs well. We did find some marks on the duvet sheet and when we woke up a bug was seen on our sheets. Not sure what that could be, but let them know. Stay was otherwise comfortable. Walking distant to Ely high street and the Cathedral.

Great location for exploring Ely, lovely staff really helpful. Only slight downside was the room was very warm in the peak of summer!! a fan was provided. The management are really good but obviously the weather is out of their control!! In cooler months its wonderful.

Perfect location for accessing the cathedral and the town. Very welcoming with a very good selection of meals and breakfasts. Pleanty of parking and convenient Type 2 ev charging at the back of the hotel. I felt totally refreshed and set up for the day.

The staff were extremely helpful and friendly very happy to help

Very cozy hotel and unique-looking building. Friendly service and nicely equipped room. Very clean!

Excellent place

Room smelt of drains, broken safe, broken window security, thin walls, and fire alarm went off at 1am. The fire alarm can go off in any hotel but most send a message to their guests or even partially comp the room. No comms from this hotel following incident.

Quiet, comfortable rooms. Due to the weather, the room was quite hot and hard to cool down. The thick duvet was too much for sleeping, but the pillows and bed were very comfortable. Some instructions in the room on what to do at checkout if reception is not yet open would have been helpful.