Overall, this hotel is nice and the staff here are extremely friendly, welcoming, and helpful. However, my stays (before and after a multi-day trek) were significantly impacted by room placement.
Both times, I was assigned rooms located directly above the restaurant/kitchen. The showers had a small window opening into what I assume was a ventilation shaft that seemed to lead directly from the kitchen area. Even with the window completely closed, noise carried straight up into the room—including pots and pans clanging and loud music playing past 11 PM while the staff cleaned up, as well as kitchen activity starting around 4 AM.
Additionally, there were strong cooking oil/food smells continuously wafting up through the shaft into the bathroom and bedroom area during the evening dinner hours. Admittedly I am generally quite sensitive to these types of odors, but persistent food odors and interrupted sleep from kitchen noise make resting very difficult, especially if you’re already dealing with some altitude sickness.
Other items of note- The hotel is a bit further away from the main square, but is still well within walking distance. It is located on a narrow, one-way cobblestone road. The driving in Cusco is quite hectic and people can be very impatient, they will honk repeatedly at you if they have to wait a moment or two for you to unload/load luggage.
Overall I would highly recommend the hotel for its service, but ask for a room far away from the restaurant area!