Good location, walking distance to shops

Very nice stay. Staff very friendly and accommodating

Our room was on the first floor aka the basement, it smell very mold, we both had to take an antihistamine. Walls were not finished well, shower didn't seem inviting and we also had the fire alarm go off just before we left.

Absolutely terrible stay. Pictures look nothing like what’s in here. Filthy

Good location, in the centre of Richmond. Helpful staff, room clean and tidy. No where to sit and relax in reception area. We stayed in a compact double area. Plaster peeling off in the corner of the room and in the shower room. A few cracks in the tiles in the shower cubicle. Shower room far too small. You can hardly move in there

We had stayed at the same hotel approximately 6 months ago. There were issues then which were conveyed to the management. The horrible noise that follows a toilet flush is still there.Most importantly the windows would not shut as the handle was broken and we had to put up with traffic noise no sleep. We were promised 50% credit on the room price which still has not been delivered. Furthermore, the heat in the room was not working and the taps were not rigidly fixed. We were moved to another room the second night which was reasonably better

Room was neglected, bathroom cupboard wouldn’t open, trim missing and mould around the shower… Also the room had a porch which was very strange and changed the feel of the room.

The three person room was awful. It smelt damp and musty. Not pleasant at all. The curtains were shredded. The windows don’t have all handles on, so don’t close properly - awful as there’s a lot of traffic outside and busy flight paths overhead from 5am, so not good if you enjoy a lie in. Then there are the small touches. The toilet seat is cracked (no pun intended), the lamp shades are detached from the lamps. It was just grubby and lacks any care. The staff were very good and helped me move to another room, sadly away from my children as they didn’t have any other three person rooms. Not good for a family break. The pluses were the staff and the parking is free - but be wary of being blocked in. Overall a really poor experience and not recommended in the slightest.

Was allocated their cheapest room but booked their most expensive. Fully booked so had no choice to stay in tiny room. Bed was tiny for two and ridiculously hard. Bathroom was very unclean and showed a distinct lack of care. Requested compensation but only received difference in price between room types.

Good stay. All very polite. Bus stops not far away.

Not a pleasant stay. Room wasn't clean, broken windows that barely opened and really uncomfortable bed. Bathroom was also dirty, definitely hadn't been cleaned. Cob webs everywhere. Only good part was the location.

Very cheap and superb location

Do not stay here. I am an experienced traveler who very seldom leaves reviews. This place is so bad that I left a day early. It was run down, dirty, and the mattress was very used and out of date. I hope you do not make the same mistake I made.

Dreadful run down and dirty everything broken or torn. The worst place I have ever stayed. Curtains ripped, shower not working. Toilet broke. No handles on windows so open all night. Paint n plaster falling off. Smell of garbage and this was in a room I paid £40 to upgrade to because the first was worse.

On arrival to Shandon House it was a house. The name on Hotels.com is misleading as this is not a hotel it is an old house that is being promoted as a hotel - this is not a hotel (this is misleading). On arrival I checked in at the desk (?) and was asked for my ID this was photocopied and I was asked for a payment card also - the accommodation was already fullly paid prior to arrival. The room location was a puzzle as the stairs beside the desk was split level and directions were unclear. The smell of damp was too much to ignore. On entering the room the damp smell heightened. The room had two windows which could not be closed without possibly causing damage so sleep was not completely possible. The curtains were barely attached to the rails. The curtain backing was shreddded (torn in a few places). The carpets badly stained. Although somebody had tried to clean it. The bathroom - shower tiles were badly broken and cracked; the shower shield leaked to the floor - down the side of the painted bath and through the expired shower shield which was badly sealed with silicone peeling from the edges - water seeped through the edges to create the terrible damp smells. The beds had clean sheets at least however, the base of the beds that were visible were disturbingly dirty, worn and old. I would not rate or recommend the experience to any one. I would not recommend a stay here. The picture illustrated was not the experience of my visit. hotels.com should visit this site!!

The room was sold and advertised as a double room with a double bed, yet it was a 3/4 bed at the most. The room was set up for a single person. The bathroom could only just fit 1 person in it at a time. There was only 1 cup and 1 glass. This was the smallest room possible and I was charged twice as much as I could have booked it for the day before.

Torn curtains, broken lampshade, window catches broken, tv remote didn't work.

Helpful friendly staff (schlepped our suitcases to the room). Parking on site, but tiny and with three cars in the lot, it took some precision maneuvering to get out. The room was clean and comfortable, but the en suite bathroom could use a bit of remodeling (gaps around the tub and water stains running down the wall... prob change out the mildew-stained shower curtain too). The train station is a 5-minute walk, Richmond Green is a bit further but convenient with pubs and shops, and just a bit further the Thames and a pleasant promenade.

Clean fresh rooms though the common areas were a bit tired. Clasps on all windows broken so could only close some windows, which wasn't a problem in the current weather. Two receptionists, one polite & helpful, the other not. Good value for the area.

Cheap hotel in london. I’d probably call the bed a large single bed than a double. Shower had seen better days. Get what you paid for.