Dirty, tired and not fit for purpose. ‘Deluxe family room’ windows without locks and open when arrived - huge falls risk. One broken window taped up. Dirty walls, dirty shower and bathroom, toe nail clippings on bedroom floor. Towels on every bed but 2 with stains. Floors uneven and creak. No chain on door. Glass unsecured on top of bedside tables. No WiFi no luxury. Hallways tired and broken and uneven. Steps to hotel and outside was a give away - tired, unloved and covered in bird poo. Very disappointing.

Excellent location, right by the sea, nice clean room perfect for a one night stay

At best this is a One star hotel. The lifts didn’t work, there was no WiFi available, there were no drinking glasses in the room. and no parking available at the property. I felt cheated. The approach to the front door was filthy. I do not recommend this hotel to anyone.

The hotel wifi not working at all during our staystains on duvet cover and I am still awaiting on my 50 pound deposit back,bathroom was nice decor and receptionist man,polite.

There were not even enough toiletries. There was a toilet roll with just a few sheets left. When we asked for more, it came just before we checked out. The hotel seems to be rundown. As per the description, there is parking, however there was no parking available. This put me into a lot of pressure and I had to park almost a mile away, and costed more than the hotel

Just a terrible experience ,

The room was shocking. Very dirty and looked nothing like the pictures on the website. Dirty carpets, dirty towels, even the net curtains at the hotel entrance were dirty. Avoid.

The young man on the front desk was very helpful and friendly.

Broken windows tapped up, stains on carpets, dirty walls holes on side of stairs. Cleaning in room not good and bedding had stains and washed with tissue which went all over everything should be closed down.

Big hole in wall, smashed window , boarded up . Only one battery in remote control . Lift out of order and was 4 floors high , awful

I checked in and out with in 10 mins the first impressions of the hotel are it’s run down and looks derelict with smashed windows, into the lobby dark, dated and dirty with a hall in the wall. As you go through the property the carpet is stained and the walls are dirty, in the room I was allocated, bathroom was dirty with rusty dirt toilet brush, dirty desk area, broken fan and paint peeling off, net curtains dirty with holes. I wouldn’t even give this 1 star

Filthy room more vomit/urine stains on the carpet than most student houses. Was asked twice for £25 deposit - first by email, second on arrival. Honestly there was not £25 worth of damage I could have done that wasn't done already. Only good thing was no bed bugs. You'd need to be desperate to stay here. Avoid at all costs.

The room was shocking. Room 107 is both Dirty and shabby. I would have moved out had it been for more than 1 night. No towels, no cup, mould on the walls, taps so wonky they splashed my clothes and wet the floor, The chest of drawers had no bottom, so the clothes fell straight through, the bedside table was chipped and stained, the pillow was yellowed with sweat stains. The window sill, curtains and windows were a disgrace, the carpet was stained - thank goodness I brought slippers to wear. A disgusting experience.

Has 4 rooms for 10 nights each. Rooms beyond disgusting no apologies. There was even a pigeon in one one night!! Towels filthy beds not made. Emailed rang left messages no response our workers ended up going buying cleaning materials etc and cleaning rooms themselves. I probably have in excess of 10 contractors in hotels each week believe me they don’t complain this was absolutely terrible

The location was excellent, short walk from the coast and easy to get to from the town centre. Room was tidy and comfortable bed, however none of the plugs worked, and no remote for the TV. Made the property aware we were checking in late, however the receptionist seemed frustrated at this on the phone, quoting ‘ahh come on man’. Didn’t make us feel overly hospitable

Poor quality property, feels like a hostel, pigeons everywhere, so the property smells. Towels were poor quality and small. Shower OK, bed mattress soft. I would not consider this hotel if I were to visit Eastbourne again.

Lift not working.one cup.and one glass for two people no instructions in room about wi fi and TV not tuned in also no safety instructions.

the worst hotel I have ever stayed in. Blood everywhere, useless management, didn’t even apologise just touched the blood and said it was fine to sleep on because it had dried. No one at reception over night. Front door left unlocked all night. £50 cash taken on arrival without being told when booking.

Very good location and amazing staff

The pictures of the property on the website do not match. We booked the property based on the pictures but when we arrived it was completely different not as per our expectations the carpet was dirty and toilets not well maintained. The cupboard was broken . The only thing good was it was very close to beach and the town was walking distance from the property. The receptionist was very friendly and gave us information about places to visit .