Nice room We enjoyed the pool

I stayed at Four Points by Sheraton Kigali for one night after a long flight home. I had wanted to experience this hotel for some time, but unfortunately, the overall stay was rather disappointing. I would first like to thank the receptionist who handled our check-in. He was efficient, courteous, and kindly arranged a late check-out for us, which was greatly appreciated. However, my first impressions of the hotel were not very positive. There is a bar near the entrance, which we were told closed at 11:00 p.m. Yet when we returned at around 2:00 a.m., several staff members were still gathered in the area chatting among themselves, while the floors appeared dirty and unattended. The corridor on the floor where we stayed had a very unpleasant smell coming from the carpet. The carpet also looked visibly dirty and in need of proper cleaning or replacement. The room itself was comfortable, particularly the bed, but the bathroom was not maintained to the standard I would expect from a Four Points property. The biggest disappointment, however, was breakfast. The waiters were friendly and the coffee was very good, but the buffet was poorly maintained. Several items were not replenished promptly, the boiled eggs were heavily overcooked, and I had to wait around ten minutes for just two slices of cheese because the station had been left empty. Overall, I was not satisfied with my stay and would probably not choose to stay here again.

다음엔 가족과 함께 머물고

The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop.

Homely home

Friendly staff Fantastic poached eggs Great coffee

We had a work meeting and staff very kind and helpful. They agreed to reimburse us one night so that we could do an unplanned 2-day safari. Good was excellent and room well appointed.

Respectable business hotel with large terrace bar. Very noisy the night we stayed, we asked to be moved to a room on the other side of the hotel and it was much quieter.

Would have liked to know guests had access to the marriot spa. Did not know that until my last day.

I greatly enjoyed my stay at Four Points. The staff were very attentive and went out of their way to make my stay comfortable. I was traveling without my baby and they went out of their way to accommodate me storing milk for my child. I greatly appreciate everyone at Four Points

nice hotel will stay if going again

The hotel was great, but the staff was AMAZING! Everywhere we went in the hotel, the staff was kind, helpful and so very welcoming. Breakfast was excellent and the room was very clean and comfortable.

Loved this place! Staff was amazing and the breakfast buffet was delicious! Room was very clean!

Stayed there for two nights and the staff was amazing! Helpful in finding me restaurants and a private car. I left for a few nights and needed a place to take a shower before our long flight to America and they allowed me to come back over and shower. Staff was very nice and the breakfast was the best breakfast buffet I have ever had. Price was great too!

Comfortable

The staff and service at this hotel were top notch - so pleasant and helpful. The property was very clean and had an necessary amenities. The hotel is also very centrally located, making getting around the city a breeze. The only thing that requires improvement, from my perspective, is adjusting the water temperature in the shower as the flow is not consistent (scalding one moment, cold the next). On the plus side, water pressure was excellent.

Staff super nice and helpful, breakfast really good, hotel itself very good with good services

Excellent service, good food options

Very friendly staff, clean and multiple dinning options

Beautiful and great staff!