Xếp hạng và đánh giá tổng thể Kimpton SHANE HOTEL by IHG, an IHG Hotel

Excellent!!!

Very friendly staff

Love this hotel! Have stayed several times.

Great place to stay friendly staff

I wasn't allowed to check in because the hotel would not accept our international cards to pay the safety deposit.

Great location, and super clean rooms with great staff!

Was good👍

It was a great experience from the Welcoming staff to easy parking! The room was spacious and the beds were super comfortable

Vibes all weekend from the hotel staff. The panoramic room is very nice! Service was amazing. I will definitely return.

The front desk staff were friendly and helpful. The valet staff was very prompt.

Great expedience. 5 Star service and accommodations

Very clean and modern hotel.

There’s much to like about The Shane in Atlanta, but two disappointing experiences led me to give a poor rating. First, upon check-in, the room I was assigned was clearly not ready—someone had used the bed, a hanger was left on it, and there was trash on the floor. I returned to the front desk and was given a different room. Second, during my stay, my night garment went missing after housekeeping cleaned the room. I assume it was accidentally taken with the bedsheets. I followed up several times with both housekeeping and the front desk but received no resolution or meaningful communication. I was repeatedly told they would look into it, but no one ever followed up. After my stay, I emailed the housekeeping manager on July 3 and again on July 6—both messages went unanswered. Overall, the staff were unresponsive, offered no apology or compensation, and failed to take responsibility.

Great stay

Enjoyed our stay

The staff and service were excellent overall. However, there were a few disappointments compared to my previous experiences at other Kimpton locations. The pillows were extremely flat, leaving us with stiff necks in the morning—definitely not the level of comfort I’ve come to expect. Valet parking was another concern. The wait to retrieve our car was unusually long, and the $50 valet fee—which appears to be the only parking option—was not disclosed in my reservation details. Additionally, we opted to order food through DoorDash since the restaurant menu was significantly overpriced. I had asked the front desk to notify me when the delivery arrived. Unfortunately, after an hour and a follow-up with the restaurant, I discovered that the food had been sitting in the lobby for quite some time. No one from the front desk contacted us, and by the time we received the order, it was cold.

The best

예약한 객실과 다른 객실을 배정해줬고 6박 머무는 동안 침구 교체는 한 번도 해주지 않았고, 생수도 첫 날 2병 작은 걸 준 이후로 타월이나 생수 추가 해주지 않았어요. 방음도 잘 안되어서 옆방 소리 다 들려서 TV 켜두고 잤고요. 추천하고 싶지는 않습니다.

Great stay

Great hotel, awesome location