Wonderful hotel. Had a lovely stay. Thanks for having me.

Staff were brilliant in all interactions

The room was beautiful and comfortable. Bed very comfy, best nights sleep in a long time. Breakfast choice exceptional, very well cooked and presented. Staff fantastic. Well done 👏

Nice bar area in lobby for coffee or drinks

I stayed in one of the suites and it was immaculate, with plenty of space to unwind and a well furnished bathroom. Staff pleasant on arrival and rapid check-out, cannot fault it.

Beautifully refurbished former department store - full of character and friendly staff.

The room was ok, but looked out onto the back of another building so no view at all. The breakfast was AWFUL! The cooked breakfast was almost the worst I have ever had, especially given the price of the hotel room. They were powdered scrambled eggs, the continental breakfast area was not stocked adequately and not restocked in a timely manner. There needed to be more staff available. There were three servers for around 80 people and it simply wasn't good enough. The chef in the kitchen was shouting at his colleague and getting increasingly stressed. There was a delay of around 30 mins on the cooked food but I only knew this because I overheard the server telling someone else. We didn't even bother on our second day and went out to breakfast at Lloyds in the courtyard outside the hotel entrance and it was amazing! You should learn something from their fresh products and amazing service! It was such a shame that the food and service let it down because it could have potentially been a great stay but it was in fact poor and I would not return or recommend it.

Staff extremely helpful, rooms nice and clean. Only downside was the hot tubs in the spa being run down and dirty.

Desk didn’t answer calls, room had no opening windows so it smelt somewhat stale, no coffee cups and mould on the shower head - had a massage at the end of the day and asked for firm- was more of a tickle and a complete waste of time and £90

Staff very friendly, Bella was an exceptional waitress nothing was to much trouble for her, a lovely room excellent bathroom

This is a wonderful hotel in the heart of Exeter. The rooms are super nice and every member of staff I encountered were friendly and helpful.

Bathroom not clean with mold in shower, no available tea at breakfast

Clean room, clean hotel. Staff pleasant, breakfast paid for before arrived and was really nice. Spa discount as guest , the steam room was great but I’d have been dissapointed if I had paid full price for this as difficult to use jacuzzi as only one working and small/occupied by others for most of two hours. However,Hôtel I situated in the centre of Exeter and sound proofing to outside really good. Definitely stay here again.

Wonderful cosy & clean rooms with a vintage vibe. The building is a converted department store and many original artefacts and features have been retained.

The staff were friendly, but the room was in need of a refresh, there were chips, scuffs, and black marks all over the room, there was black mould in the corner of the shower, the door stops were handing off the walls, it generally just look scruffy. There was a hole in the divan base and the pillows were flat as pancakes. The TV wasn't connected to a satalite or the internet so you couldn't use it.The breakfast was underwhelming, the continental was barely stocked, a constant queue for coffee and the hot breakfast was very basic, certainly not worth £20 when you could go to wetherspoons and get the same for half the price. Our room would normally have been £250 but we used vouchers, if I had paid full price I would have been asking for money back.

Room was clean and nicely furnished. However some smashed glass fragments on balcony floor. Check in desk was slow, we attempted twice but the que was too long, there needs to be more staff and a bigger check in desk. Breakfast was slow but nice, again seems to be a lack of managers/front of house in charge.

Room to hot , spa facilities are not part of the hotel , extra fees are required which is poor when you have already paid to stay at the hotel. Room was dirty . Shame because a great location .

Nice room, nice staff, nice hotel

Great location

Brilliant hotel