Beautiful property and amazing staff.

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Excelente ubicación y muy linda la decoración

Very nice hotel located in the old city center where there is a restaurant about every half blocks and endless sites to see. The staff was knowledgable and could not have been more helpful. Unfortunately, I was there for only two nights but I would love to spend more time in the city and I would certainly choose this hotel again.

Very good location!!

Beautiful hotel and friendly staff in a great location just off the plaza. We will definitely be back!

Upon arrival at the hotel, I was informed that the property had oversold its rooms and that my reservation was barely listed in their system. The staff had to make several adjustments and cancellations in order to provide me with a room, resulting in a check-in process that took over 30 minutes. Once I entered my room, I discovered that there was no internet service. A staff member attempted to fix the issue, but the problem was never resolved. As a result, the television was also not working, and I was unable to work from my room, which was essential during my business trip. The following day, after a long workday, I returned to my room expecting the issue to have been resolved, but the internet was still unavailable. I was forced to work from the hotel’s common areas instead. Unfortunately, the situation became even worse that night. A severe storm caused significant water leakage in my room. I was awakened by the sound of dripping water and found the room flooded. Both beds were wet, and there was standing water throughout the bathroom and much of the room itself. These issues reflect serious failures in both the hotel’s infrastructure and the services it advertises and provides. While the property is visually beautiful, the magnitude of these problems significantly impacted my stay and left me with no desire to return.

Definitely recommend the place property and rooms are very clean. Welcome back to stay here just love it.

Super clean , super nice, elegant and great staff

Solo es muy complicado poderse estacionar para dejar cosas para después ir al estacionamiento

Son 1 hafta odada internet yoktu. Personel konuya çözüm de getirmedi.

El hotel es muy bonito, solo que en la habitación se escuchaba mucho el ruido de otras habitaciones como las alarmas para despertar o llamadas de personas.

Excelente !

Very helpful and polite team. Thanks a lot!

RESTAURANTE MUY LIMITADO ASÍ COMO EL ESTACIONAMIENTO

Great place

El desayuno esta bien. El cuarto bastante amplio y limpio.

Overall, a very pretty and hospitable hotel. Liked breakfast with Esteben

I booked this hotel in Queretaro for one night so I would be closer to the airport as I was in San Miguel De Allende for a wedding. It was such a cute property and had a great location. The room was spacious and so was the shower! The staff was super helpful and gave me recommendations for places to go have some local eats. They also booked a taxi for my 5am flight the next day, who was waiting in the lobby for me at the time I gave them. Overall this is a great place and I would totally stay here again!

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