Uitermate soepele checkin procedure. Nette kamer, rustig gelegen - 's avonds een beetje omgevingslawaai in de smalle straat vóór, maar met het raam dicht gaat dat prima.

La cama y las almohadas están súper bien, el baño también. Todo está perfecto. 100% recomendado. El único detalle que tuvimos fue que no pudimos conectarnos a su internet... Fuera de eso todo excelente.

The room floor was dirty (like not vacuumed) and there were some people doing renovation in the hotel at 6:30 am.

Tres bien placer, au cœur de la ville de Luzern. Super chambre grâce au personnel. Merci pour votre écoute

Great location with seamless check in process. Rooms and toilets were considered dark for us, could do more with better lightings. There were also many stairs for this accommodation might be challenging if you’re coming with suitcases.

Difícil comunicación

Muito bom o sistema de self check in acomodação maravilhosa e próximo de tudo! Foi excelente

Overall: 9/10; Location: 10/10; Amenities: 7/10; Communication: 10/10 Great location within old town – close to the station, Chapel Bridge, and shopping areas, but also got very loud at night with outside noises. The kitchen supplies could have been better but it was helpful to have that facility. There is a check in/reservation code that was to be provided. This was booked through Expedia and the hotel was not able to provide this by email. This process needs to be improved. Hotel call support was able to walk us through it. For the first time, you will need to go up a flight of stairs (with luggage) - after that you can get to the elevator. Once checkin is done, you can enter/exit from the other side without needing to go up the stairs.

O quarto estava limpo e agradável. A localização é fabulosa, destaco a dificuldade para acessar o local visto ser uma rua onde não chega táxi ou ônibus. Isto deve- se levar em conta quando se tem dificuldade de locomoção ou malas pesadas. A equipe é gentil mas difícil de flexibilidade Pagamos o late check out e nossos cartões/ chaves foram bloqueados. Não fosse a gentileza da Sra Silvia, não sei o que faríamos.

Mala limpieza y falta comunicación con personal

The staff is fantastic, a charming place, well-equipped and very cosy. Thanks a lot see you next time!

Ótimo quarto, bons espaço, espaço renovado, boa estrutura, o banheiro poderia ter mais iluminação, ótima localização

Location and facilities

No me dieron mi número de reserva y fue sumamente difícil poder comunicarme además me querían cobrar la reserva que ya estaba pagada

The room we had was nothing like the picture that we had reserved. It was a lot smaller than the original picture. They also had a policy that you cannot check in to until 1500 hrs. even if you are early and the room is available. There was an elevator available to be used but no sighs indicating as to where it was, thus we had to carry our luggage up and down several chairs. The elevator was found by accident on the ground floor and it would have been very helpful at the time of check in. The kitchen was on not really suitable for use. With only two medium sized plates, bowls and two sets of kfs. There were 2 coffee cups but there was no kettle to make coffee or a toaster. Eventually we did get a kettle and toaster though. Since there were only two hot plates there was a frying pan and large pot. Don't how the hotel staff thought how we could actually use the kitchen but we did. There also was not microwave. When you are out touring the area every day, it would have been nice to be able to make something quick for dinner. The hotel was clean and the cleaning staff were helpful. The best part about the hotel was its location to the transportation hub which was on 9 minutes away. It was conveniently located for touring the city.

房間與圖片不一樣，房間沒有桌子和椅子～ 房間也比圖片少～我跟職員聯絡有關問題，但沒有任何跟進和回應～

Enjoyed our corner room with great views. Great location!

Vernachlässigt: Duschschlauch defekt, Leselampe ging nicht, Fernsehgerät stockte. Das Zimmer ist relativ düster. Für den hohen Preis etwas besseres erwartet

Clean modern rooms in a great area in old town. Everything worked well. We loved the layout, almost felt designed by escher with the up and down hallways. Bed was huge and comfortable, kitchenette and bathroom/shower worked great. We're glad we stayed at the LUBO.

Room was not well equipped- kitchenette had minimal equipment. Couldn’t make coffee unless you bought instant coffee and heated water in a pan- no microwave, few silverware. Staff was not responsive as there is no front desk. Location is very convenient. Cooling system made a vibrating noise.