Self check in is problematic and when trying to call for help is next to impossible

Absolutely loved the location, the room and the staff. They were very helpful and patient with me when I left something in the safe after the checkout. Really Had a nice happy stay.

Great location, helpful staff

The room was great. It was clean and spacious and had a small useful kitchen where we were able to make a simple dinner. It had good air conditioning, which was very appreciated during a heat wave. It was in a great location in the old town where we were able to walk to all the attractions easily. The cafe downstairs had great food and service. We would definitely stay here again if we ever return to Lucerne.

Did not use any one of these

Da vi ankom og skulle sjekke inn virket ikke iPaden som man skulle bruke. Heldigvis kunne hun ene som jobbet i kaffeen hjelpe med å få start på den. Når vi endelig fikk sjekket inn og laget nøkkel, gått opp i 5. etasje virket ingen av nøklene, måtte ned igjen og lage nye. Da vi kom inn på romet var dett over 40 grader der, ingen air condition som virket, selv om det står på nettsiden. Fikk beskjed av kundeservice om å vente en halvtimme så skulle den komme i gang. Det skjedde aldri, og andre gang vi ringte kundeservice sa de det var ett problem på hele hotellet. Det endte opp med at vi pakket sakene kl 00.30 og sjekket ut og inn på ett annet hotell. Dette var nødvendig for at hunden vi hadde med skulle klare å puste uten å få heteslag. Eneste vi ble tilbudt som kompansasjon for ødelagt overnatting var frokost i kaffeen om vi hadde blitt til dagen etter.

The hotel has an excellent location, which made it very convenient to explore the city and access nearby attractions. Public transport, restaurants, and shops were all within easy reach. However, the room itself was quite small and felt a bit cramped for our stay. There was no fridge in the room, which would have been helpful, especially for longer stays or keeping drinks and snacks. The furniture was also very minimal — there was only a very small table, and even the chairs were stacked on top of each other due to the lack of space. Overall, the hotel is a good choice if location is your top priority, but the room size and limited amenities may not be ideal for a comfortable or longer stay.

Room cleaning mediocre. Found hair in sheets and duvet, dust throughout. No ac in room and when called about it we were told no staff on hand, no fans available. Made for an uncomfortable night especially for our daughter in top bunk with poor airflow. Location is decent but overall would not recommend staying here.

Loved the kitchen. The A/C was adequate. Can’t beat the location. The slanted wall is a bit inconvenient but hey, we knew ahead of time. We were happy with the shower and toiletries. Overall, I would recommend.

The location was great, you are literally in the middle of old town. Rhe room was nice but basic. The laundry equipment was terrible, the dryer never dried our clothes.

Well maintained property and the in-house laundry is so inconvenient. The staff are incredible!

Great location ans Great staff. The café on first floor was also super convenient. I would highly recommend booking this place

Exceeded expectations

Easy self check in process, great location near train/bus station and stops and sites to see, delicious noodles at the connecting restaurant, laundry was convenient as well. AC was in room but struggled to cool the space, also made a loud noise that was disruptive for sleeping. Building has an elevator but if you are on the top floor, you will have a flight of stairs to carry your luggage up

I recommend this hotel. The only thing is the a/c is not cold enough but still manageable. We had a pleasant stay.

Great location! Clean rooms and the cafe below had great service and delicious food!

Great location.

We booked two rooms because we are a family 5 traveling. We absolutely loved the location and the rooms were very, very clean!!! We were in room 106 and it was perfect with a tiny kitchen area. Our kids were in 303. The only trouble we had was checking in (but resolved quickly) and the kids’ room was not cooling properly. Overall it’s a terrific place! Loved, loved the little restaurant/coffee bar. The breakfast and coffee were delicious!! Very nice people and we will be back!

A nice stay. Didn’t receive check in details in email, however lady on the phone was very helpful and prompt to respond. Great location. Room a bit small but there was 4 of us. 2 adults and 2 teenage kids with big bags. Layout of room was excellent. Good value.

チェック時間が早朝の場合の対応を事前に知りたかった。初日の清掃がオートで不要になっていたのも謎だった。立地や室内、上記質問などに対してのやり取りはとても気持ちよく快適でした。ありがとうございました。